Keilani Pratt
New York
Summary
College student with extensive experience in hospitality and customer service, demonstrating adaptability and a positive attitude. Proven ability to learn quickly and apply new skills effectively. Currently pursuing a degree in psychology with a focus on mental health. Committed to leveraging customer service expertise in future mental health roles.
Overview
3
3
years of professional experience
Work History
Cleaner
Sweathouz
Dallas
06.2025 - 08.2025
- Cleaned and maintained saunas, ensuring a welcoming environment for customers.
- Greeted customers and organized schedules to enhance service efficiency.
- Kept back-of-house areas tidy and organized to support smooth operations.
Sales Associate
Zara
New York
09.2024 - 12.2024
- Assisted customers by addressing inquiries and providing personalized recommendations.
- Guided customers through product selections and maintained organized inventory displays.
- Supported customer needs by offering tailored advice and ensuring well-organized product presentations.
Team Member
Firehouse Subs
Rockwall
01.2024 - 05.2024
- Executed closing duties and maintained cleanliness to ensure a welcoming environment.
- Processed customer orders efficiently and prepared food items with attention to detail.
- Crafted sandwiches with precision, adhering to quality standards and customer preferences.
Server
Brookdale Assisted Living
Rockwall
08.2023 - 12.2023
- Processed customer orders and maintained organized meal plans to ensure efficient service.
- Managed table assignments and delivered food promptly while maintaining cleanliness.
- Ensured a clean dining environment by efficiently serving food and managing table turnover.
Team Member
Walmart
Queen Creek
09.2022 - 12.2022
- Restocked items efficiently to maintain organized store displays.
- Assisted customers with self-checkout processes, ensuring a smooth and efficient experience.
- Guided customers in locating products, enhancing their shopping experience.
Team Member
Wendy's
Chandler
02.2022 - 08.2022
- Prepared food items according to customer orders and company standards.
- Processed customer orders efficiently and accurately.
- Maintained cleanliness of workstations and managed cash drawer operations.
Education
Bachelor of Arts - Psychology
Pace University
New York, NY05-2028
High School Diploma -
Rockwall Heath High School
Rockwall, TX05-2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Handling food
- Food safety techniques
- Cash handling and reconciliation
- Organization skills
- Critical thinking
- Workplace cleaning
- Sales techniques
- Inventory management
- Problem resolution
- Organizational skills
- Product knowledge
Timeline
Cleaner
Sweathouz
06.2025 - 08.2025
Sales Associate
Zara
09.2024 - 12.2024
Team Member
Firehouse Subs
01.2024 - 05.2024
Server
Brookdale Assisted Living
08.2023 - 12.2023
Team Member
Walmart
09.2022 - 12.2022
Team Member
Wendy's
02.2022 - 08.2022
Bachelor of Arts - Psychology
Pace University
High School Diploma -
Rockwall Heath High School
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