Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keily Cosme

Dallas

Summary

Dynamic and dedicated professional with extensive experience in customer service at Pulpo Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and time management. Skilled in quality assurance and cleaning protocols, ensuring a pristine environment. Committed to delivering exceptional service while maintaining a professional appearance.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

5
5
years of professional experience

Work History

Cleaner

Arbnb
10.2024 - 02.2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Server

Pulpo Restaurant
04.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Tom Thumb Pharmacy
02.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Host

Perrys Steakhouse & Grille
04.2020 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Gaither High School
Tampa, FL

Skills

  • Customer service
  • Time management
  • Problem-solving
  • Professional appearance
  • Quality assurance
  • Cleaning and sanitizing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cleaner

Arbnb
10.2024 - 02.2025

Server

Pulpo Restaurant
04.2023 - 07.2024

Cashier

Tom Thumb Pharmacy
02.2022 - 01.2023

Host

Perrys Steakhouse & Grille
04.2020 - 12.2021

Gaither High School

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Keily Cosme