Keimoraye Johnson
Selma,Alabama
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Dayton, FL
08.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
HGS - Hinduja Global Solutions
08.2022 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assembly Line Worker
Gm Motors
Arlington, TX
08.2021 - 08.2022
- Inspected finished products for quality assurance purposes.
- Monitored assembly line operations and identified any issues or problems that arose.
- Assembled components of a variety of products, adhering to production specifications.
- Performed routine maintenance on equipment as necessary.
- Ensured work areas were kept clean and organized at all times.
- Collaborated with other departments to ensure smooth production process flow.
Customer Service Representative
SYKES
Montgomery, AL
11.2019 - 08.2021
- Ensured that all customer inquiries were answered promptly and completely.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Built and maintained strong client relationships through exceptional service and communication.
Education
Associate of Science -
George C Wallace Community College
Selma, AL05-2019
Skills
- Complaint resolution
- Credit card payment processing
- Sales closing
- Call center procedures
- Order fulfillment
- Warehousing functions
- Multi-line telephone operations
- Product sales
- Critical thinking
- Tactful and diplomatic
- Documentation
- Team collaboration
- High-energy attitude
- Active listening
- Decision-making
- Verbal and written communication
- Punctuality and reliability
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2023 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
08.2022 - 02.2024
Assembly Line Worker
Gm Motors
08.2021 - 08.2022
Customer Service Representative
SYKES
11.2019 - 08.2021
Associate of Science -
George C Wallace Community College
Similar Profiles
Alicia BrewtonAlicia Brewton
Health Insurance Agent at Ttec (TeleTech) - HealthCare SolutionsHealth Insurance Agent at Ttec (TeleTech) - HealthCare Solutions
James MingleJames Mingle
Webtech Website Support -UHC at Ttec (TeleTech) - HealthCare SolutionsWebtech Website Support -UHC at Ttec (TeleTech) - HealthCare Solutions
Shad PledgeShad Pledge
Customer Care Coordinator at Ttec (TeleTech) - HealthCare SolutionsCustomer Care Coordinator at Ttec (TeleTech) - HealthCare Solutions
CRYSTAL THOMPSONCRYSTAL THOMPSON
Operations Team Lead, Service & Delivery at Ttec (TeleTech) - HealthCare SolutionsOperations Team Lead, Service & Delivery at Ttec (TeleTech) - HealthCare Solutions
Janice HarperJanice Harper
Commercial Sales Representative at Marvin'sCommercial Sales Representative at Marvin's