Summary
Work History
Education
Skills
Timeline
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Keimya Ray

Stockbridge,Georgia

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Representative

Globe Life Insurance
Stone Mountain , GA
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist/Data Entry Clerk

Powell Dental Care
Stone Mountain, GA
06.2024 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression

Education

Certification - Dental Assisstant

Uei Morrow
Morrow, GA
01-2021

High School Diploma -

Stockbridge High School
Stockbridge, GA
05-2018

Skills

  • Consultative Sales
  • Paperwork Processing
  • Appointment Scheduling
  • Complaint resolution
  • Product Knowledge
  • Report Generation

Timeline

Customer Service Representative

Globe Life Insurance
08.2024 - Current

Receptionist/Data Entry Clerk

Powell Dental Care
06.2024 - 09.2024

Certification - Dental Assisstant

Uei Morrow

High School Diploma -

Stockbridge High School

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Keimya Ray