Keiola Geraigery
Methuen,MA
Summary
Seasoned entrepreneur and service professional with a proven track record of enhancing customer satisfaction and streamlining operations at Lee's Spick&Span Cleaning Services LLC. Excelled in relationship building and small business management, significantly increasing brand visibility and client retention. Skilled in client service and verbal communication, adept at leading teams to exceed service expectations without compromising quality.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Owner/Housekeeper
Lee's Spick&Span Cleaning Services LLC
07.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Full Service Shopper
Instacart
02.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consulted with customers on food selections and custom order requests.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Ensured optimal vehicle maintenance for reliable transportation during deliveries, reducing delays caused by mechanical issues.
- Promoted a safe work environment by adhering to proper lifting techniques while handling heavy products or bulky items.
- Managed multiple order deliveries simultaneously, ensuring timely completion without compromising quality.
- Resolved customer issues promptly, promoting a positive experience for all parties involved.
Server
Ixtapa Mexican Grill
04.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Golden Grove Secondary School
Georgetown Guyana05.2003
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
Timeline
Owner/Housekeeper
Lee's Spick&Span Cleaning Services LLC
07.2022 - Current
Full Service Shopper
Instacart
02.2022 - Current
Server
Ixtapa Mexican Grill
04.2017 - 08.2018
High School Diploma -
Golden Grove Secondary School
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