Keiona Wynne
Nashville
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Vanderbilt Neurological Intensive Care Unit
Nashville, TN
10.2025 - Current
- Managed patient scheduling, ensuring optimal use of resources and timely appointments.
- Processed insurance claims, verifying accuracy to streamline billing procedures.
- Maintained electronic health records, ensuring compliance with regulations and data integrity.
- Assisted healthcare professionals with patient inquiries, enhancing communication and service quality.
Patient Service Specialist
Vanderbilt Lung Institute
Nashville, TN
03.2025 - 10.2025
- Managed patient scheduling to optimize clinic flow and reduce wait times.
- Coordinated communication between patients and healthcare providers, ensuring clarity of information.
- Trained new staff on patient service protocols, fostering a collaborative team environment.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Caregiver/DSP
Life Care LLC
Donelson, TN
06.2023 - 03.2025
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medication and monitored health conditions, ensuring adherence to care plans.
- Collaborated with healthcare professionals to develop personalized care strategies for clients.
- Provided emotional support and companionship, fostering a positive environment for clients.
Education
Psychology
Middle Tennessee State University
Murfreesboro, TN05-2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
Certification
Registered Behavior Therapist
Timeline
Medical Receptionist
Vanderbilt Neurological Intensive Care Unit
10.2025 - Current
Patient Service Specialist
Vanderbilt Lung Institute
03.2025 - 10.2025
Caregiver/DSP
Life Care LLC
06.2023 - 03.2025
Psychology
Middle Tennessee State University