Keione Warden
Chesterfield
Summary
Assistant Manager with over 6 years of experience in overseeing daily operations and enhancing team performance in fast-paced environments. Demonstrates strong skills in financial management, team leadership, and customer service. Effectively implements training programs and optimizes drive-thru service times, contributing to increased customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Assistant Manager
Dunkin' Donuts
Richmond
03.2021 - Current
Armed Security Officer
DMAC Security
Richmond
02.2024 - 03.2025
- Provided vigilant surveillance and rapid response to incidents, ensuring a secure environment and fostering trust among clients.
- Implemented access control measures, significantly reducing unauthorized entries and enhancing overall facility security.
- Conducted thorough risk assessments to identify vulnerabilities, enabling proactive measures that resulted in heightened safety protocols.
- Led training sessions for new security personnel, instilling effective practices that improved team preparedness and response time.
- Coordinated with local law enforcement on safety drills, strengthening community relations and ensuring seamless emergency response.
Security Officer
Allied Universal
Chesterfield
10.2023 - 01.2025
- Provided security personnel security. Including but not limited to signing guests in, patrolling, observing and reporting.
- Implemented effective security protocols, enhancing visitor safety and decreasing incident reports significantly.
- Monitored surveillance systems to proactively identify potential threats, resulting in timely interventions and improved safety.
- Worked closely with local law enforcement to coordinate responses to incidents, ensuring rapid resolution and community trust.
- Conducted thorough inspections of premises, ensuring compliance with safety regulations and minimizing security vulnerabilities.
- Provided exceptional customer service by assisting guests, fostering a welcoming environment while maintaining security standards.
- Implemented advanced surveillance techniques to enhance threat detection, leading to a marked reduction in security incidents.
Security Officer
Securitas
Richmond
06.2023 - 09.2023
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to deter unauthorized access and detect hazards.
- Responded promptly to alarms, incidents, and emergencies following established protocols.
- Collaborated with law enforcement during investigations and emergency situations.
- Maintained accurate logs of daily activities, incidents, and irregularities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
Assistant Manager
Tropical Smoothie Cafe
Colonial Heights
10.2021 - 06.2022
- I was the assistant manager at Tropical Smoothie.
- Streamlined daily cash management processes, ensuring accurate deposits and reducing discrepancies, which enhanced overall financial integrity.
- Coordinated employee training programs, fostering a supportive work environment that improved service speed and customer satisfaction.
- Maintained meticulous inventory records and executed timely truck orders, leading to reduced stock shortages and improved operational efficiency.
- Implemented performance reviews and feedback sessions, driving employee accountability and contributing to a noticeable increase in team productivity.
- Engaged actively in the hiring process, conducting interviews that identified strong candidates and strengthened team dynamics.
- Oversee daily operations, ensuring efficient service and employee productivity.
- Manage financial transactions, ensuring accurate deposits and financial integrity.
- Monitor drive-thru speed, achieving optimal service times and customer satisfaction.
- Implement staff training, enhancing team performance and collaboration.
- Resolve operational challenges, fostering a positive work environment.
- Supervised daily operations and staff performance at a fast-paced cafe.
Shift Manager
Taco Bell
Richmond
09.2021 - 01.2022
- Supervised team during shifts to ensure efficient operations and customer service.
- Managed inventory levels and ordered supplies as needed for smooth operations.
- Enforced health and safety regulations to create a safe work environment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
Shift Leader
Popeye's Restaurants
Richmond
11.2019 - 02.2021
- Monitored food quality and presentation to meet restaurant standards.
- Assisted in training new employees on shift operations.
- Trained new staff on restaurant procedures and customer service standards.
- Managed inventory levels and restocked supplies to maintain kitchen efficiency.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Supervised team members during peak service hours to ensure efficient operations.
Education
Guard Card -
Elite Force Llc
08.2025 - 09.2025
High school or equivalent - Courses
John Marshall High School
Richmond, VASkills
- Management
- Security
- Customer Service
- Leadership
- Cash Handling
- Food Service
- Team Management
- Surveillance
- Culinary
- POS
- Interviewing
Personal Information
Title: Assistant Manager
Timeline
Guard Card -
Elite Force Llc
08.2025 - 09.2025
Armed Security Officer
DMAC Security
02.2024 - 03.2025
Security Officer
Allied Universal
10.2023 - 01.2025
Security Officer
Securitas
06.2023 - 09.2023
Assistant Manager
Tropical Smoothie Cafe
10.2021 - 06.2022
Shift Manager
Taco Bell
09.2021 - 01.2022
Assistant Manager
Dunkin' Donuts
03.2021 - Current
Shift Leader
Popeye's Restaurants
11.2019 - 02.2021
High school or equivalent - Courses
John Marshall High School