Keionna Carpenter
Belleville,Illinois
Summary
Accomplished phlebotomist with a proven track record at ImpactLife, skilled in blood culture collection and dedicated to building strong client relationships through exceptional communication. Known for demonstrating empathy and precision, enhancing patient comfort and sample accuracy. Proven leadership abilities have led to significant improvements in team efficiency and customer satisfaction, driving positive outcomes in fast-paced environments. Committed to maintaining the highest standards of care while adapting to the evolving needs of patients and healthcare professionals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Charge Phlebotomist
Impactlife
Fairview heights, Illinois
09.2023 - Current
- Demonstrated proficiency in venipuncture techniques, successfully obtaining blood products and samples from diverse patient demographics.
- Conducted venipuncture procedures to ensure reliable and safe blood collection.
- Ensured accuracy and efficiency in the preparation of labels, forms, reports, and paperwork essential for effective specimen collection.
- Verified patient identities and personal information through ID documents and alternative methods.
- Assessed vein suitability for puncture, prioritizing optimal quality and quantity of samples.
- Clarified patient concerns and supplied essential information to ensure optimal care experience.
- Engaged with patients to provide reassurance and support during the collection process.
- Implemented safety measures to uphold standards for handling contaminated needles and biohazardous materials.
- Utilized laboratory information systems to accurately obtain and document patient information.
- Observed donors following blood collection and monitored for adverse reactions.
- Reviewed donor vital signs and medical history to determine eligibility.
- Administered hemoglobin evaluations to monitor and evaluate donor iron levels effectively.
- Trained new staff on best practices for phlebotomy techniques and patient care procedures.
- Conducted regular inventory checks of supplies, ensuring availability and minimizing disruptions in service delivery.
Store Manager
Sally Holdings
Tempe, Arizona
09.2020 - 09.2021
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Implemented loss prevention strategies, alleviating shrink.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Develop and arrange promotional material and in-store displays.
General Manager
Jamba Juice
Gilbert, Arizona
08.2018 - 09.2020
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Enforced site policies and optimal work and safety procedures
- Responsible for cash management (tills, registers, and deposits)
Education
Diploma - Cosmetology
Aveda Institute Phoenix
Tempe, Az01.2021
High School Diploma - undefined
East Saint Louis Senior High
East Saint Louis, IL05.2013
Skills
- Record keeping
- Sample storage
- Quality assurance
- Blood culture collection
- Empathy and compassion
- Time management
- Communication abilities
- Order of draw
Certification
- PT - Phlebotomy Technician
Timeline
Charge Phlebotomist
Impactlife
09.2023 - Current
Store Manager
Sally Holdings
09.2020 - 09.2021
General Manager
Jamba Juice
08.2018 - 09.2020
High School Diploma - undefined
East Saint Louis Senior High
Diploma - Cosmetology
Aveda Institute Phoenix