Keionna Raiford
Jacksonville,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Specialty Health
Jacksonville , Florida
10.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Concentrix
Jacksonville , Florida
11.2020 - 09.2024
- Handle 50 + calls with different customers per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Memorized all company products and services to be able to answer customer questions quickly and efficiently.
- Collect source data such as customer names , emails, phone numbers from customers.
- Take calls about buy now, pay later programs.
- Assisted customers going into depth about the loan and sometimes even canceling the loan.
Assistant Manager
Premier Storage and flea market
Douglasville, Georgia
08.2019 - 03.2020
- Make sure property was cleaned daily.
- Handle cash and balance receipts, post payments and process daily bank deposits with integrity.
- Checked in and checked out Penske trucks that were brought to the facility
- Rented out multiple storage units to customers.
Education
High School Diploma -
Cleveland High School
Clayton North Carolina 06-2018
Skills
- Account updating
- Complaint resolution
- Scheduling
- Information security
- Problem-solving
- Multi-line telephone operations
- Data entry
- Customer consulting
- Recordkeeping strengths
- Warehousing functions
- Critical thinking
- Technical support
- Call escalation
- Calm demeanor
- Problem resolution
- Email management
- Time management
Timeline
Customer Service Representative
American Specialty Health
10.2024 - Current
Customer Service Representative
Concentrix
11.2020 - 09.2024
Assistant Manager
Premier Storage and flea market
08.2019 - 03.2020
High School Diploma -
Cleveland High School