Keion Simaje Boucaud
Jacksonville, FL, 32256
Summary
Versatile and detail-oriented Project professional with the ability to manage cross-functional initiatives, streamline operations, and support data-driven decision-making. Strong skills in stakeholder communication, requirements elicitation, workflow improvement, and project lifecycle coordination. Leverages military precision and frontline customer service experience to drive results in fast-paced environments. Adept at identifying gaps, developing solutions, and supporting end-to-end business strategies for improved efficiency and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSA - Building Materials
Lowes Home Improvment
05.2025 - Current
- Delivering customer-focused service by actively listening, identifying needs, and offering tailored product solutions to drive satisfaction and repeat business.
- Supporting in-store operations by tracking inventory levels, coordinating with stock teams, and updating customers on product availability.
- Ensuring adherence to safety protocols and company compliance standards, contributing to a risk-free, operationally efficient environment.
- Documenting customer inquiries and recurring concerns, providing frontline insights to help inform process improvements and better demand forecasting.
- Collaborating with cross-functional sales, fulfillment, and inventory teams to ensure seamless customer experience and accurate order fulfillment.
Manager & Sales Operations Lead
Flawless Vape Miami
01.2019 - 04.2021
- Directed daily retail operations, including team scheduling, cash flow reporting, inventory control, and customer engagement strategies.
- Initiated and executed visual merchandising plans, improving product visibility and increasing sales by 20% over two quarters.
- Trained and developed team members, leading performance evaluations and process improvement initiatives.
- Collected customer insights and analyzed feedback to identify service pain points and recommend improvements.
- Created SOPs for store procedures, ensuring team alignment and operational efficiency.
E-4 Specialist
Army National Guard
08.2014 - 08.2020
- Coordination of tactical operations, ensuring team readiness and resource allocation.
- Maintained mission-critical equipment records, ensuring audit compliance and lifecycle tracking.
- Acted as liaison between command leadership and team units, communicating operational updates and risk assessments.
- Applied structured thinking and process rigor, valuable in business environments requiring discipline and precision.
Lifeguard & Risk Monitor
Miami Lifeguards LLC
05.2018 - 10.2018
- Conducted continuous safety audits and responded to emergency incidents, demonstrating high-pressure decision-making.
- Maintained operational compliance with local/state safety guidelines, submitting detailed incident reports as required.
- Collaborated across shifts to ensure coordinated monitoring coverage and clear communication between staff.
Delivery Associate – Operations & Logistics
Jimmy John's
06.2017 - 07.2017
- Managed time-sensitive deliveries with route optimization to maximize delivery efficiency.
- Handled cash and digital transactions, maintained financial accuracy, and upheld food safety compliance.
- Supported backend operations including order staging and customer satisfaction resolution.
Retail Sales Associate | Cash Handling | Inventory
Cotton On
07.2015 - 02.2017
- Delivered exceptional front-line customer service, identifying client needs and recommending product solutions.
- Collaborated with inventory and display teams to execute seasonal product launches.
- Supported end-of-day reconciliation and KPI-based performance tracking.
Cashier | Sales Associate
Forever 21
03.2015 - 07.2015
- Processed high-volume transactions while maintaining accuracy and customer engagement.
- Assisted with loss prevention procedures and contributed to weekly performance improvement.
Education
Associate of Arts - Business Administration
Florida State College
Jacksonville, FL11-2025
Diploma -
Miami Sunset Senior High School
Kendall, FL06-2014
Skills
- Project Planning & Execution (Agile, Waterfall)
- Requirements Gathering & Stakeholder Analysis
- Process Mapping & Optimization
- Data Collection & Root Cause Analysis
- Change Management & Continuous Improvement
- Cross-Functional Team Collaboration
- Risk Management & Issue Resolution
- KPI Tracking & Performance Reporting
- Customer Experience (CX) Management
- Cash handling
- Tools: Google Workspace, Jira, Confluence, POS Systems, CRM Tools
Certification
- Google Project Management
- IBM Business Analyst
Timeline
CSA - Building Materials
Lowes Home Improvment
05.2025 - Current
Manager & Sales Operations Lead
Flawless Vape Miami
01.2019 - 04.2021
Lifeguard & Risk Monitor
Miami Lifeguards LLC
05.2018 - 10.2018
Delivery Associate – Operations & Logistics
Jimmy John's
06.2017 - 07.2017
Retail Sales Associate | Cash Handling | Inventory
Cotton On
07.2015 - 02.2017
Cashier | Sales Associate
Forever 21
03.2015 - 07.2015
E-4 Specialist
Army National Guard
08.2014 - 08.2020
Associate of Arts - Business Administration
Florida State College
Diploma -
Miami Sunset Senior High School
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