Keira Baker
Murfreesboro,TN
Summary
I am a diligent employee with a true passion for animal care. I have leadership and time-management skills as well as customer service experience. It is my current goal to further my career animal care. I am educated in pet behaviors and basic medication and would love to get more hands-on experience. I believe my upper-management would describe me as a reliable and hardworking leader. Although I have experience in a leadership role, I enjoy working alongside others and learning as much as I can.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Safari Pet Resort
09.2024 - Current
- Supervised daily operations ensuring high standards of animal care and safety.
- Trained staff on proper handling techniques and emergency protocols.
- Coordinated scheduling to optimize resource allocation and employee performance.
- Monitored inventory levels, managing supplies for operational efficiency.
- Resolved customer concerns promptly, fostering positive relationships with clients.
- Conducted regular staff evaluations to promote professional development and team cohesion.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Cashier Trainer
Marshalls Department Store
05.2023 - 09.2024
- Trained new cashiers on register operations and customer service standards.
- Assisted in developing training materials for cashier onboarding programs.
- Provided ongoing support and feedback to enhance cashier efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
Education
High School Diploma -
Moore County High School
Lynchburg, TN02-2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
As a supervisor, I am responsible for training new staff and answering their day-to-day questions along with any questions my well-trained staff members may have
It is very important to me that whatever goal is set for the day, gets accomplished as efficiently and thoroughly as possible
I am the only supervisor for nine reception members and I am responsible for ensuring our day runs smoothly and efficiently Each day I keep my staff members on track with schedules, task lists, notes, hand written instructions, typed manuals, etc
I supervise the reception department, therefore customer service is a very important part of my job It is essential to make a client feel welcome and comfortable putting their pet into our care
- Complex Problem-solving
- Inventory control
- Team building
- Financial management
Working with the general public can always propose a few difficulties, however I am very familiar with problem solving and deescalating intense situations
I count all of the supplies that our team uses and keep track of retail items
It is very important to me that my staff can get along with each other and work through a full shift smoothly with one another I am used to working very long hours, 6:20am-7:00pm, so ensuring that my staff can maintain a positive attitude and team work skills for an entire day, is pertinent
I count all of our money each morning and night to ensure it remains at a steady amount I also take multiple credit reports throughout the day to make sure we stay on track
Accomplishments
Earned the title of supervisor in 4 months due to hard work and consistent interest
Gained multiple raises over the course of my employment due to taking on additional responsibilities successfully
Resolved multiple issues involving both clientele and fellow employees
Increased morale within the work environment and built connections between staff and clients
Certification
Canine and Feline CPR and First Aid
Timeline
Supervisor
Safari Pet Resort
09.2024 - Current
Cashier Trainer
Marshalls Department Store
05.2023 - 09.2024
High School Diploma -
Moore County High School