Keira Duran
Albuquerque,NM
Summary
Dynamic and results-driven professional with a proven track record at the Parks and Recreation Department, excelling in customer service and front desk management. Skilled in problem-solving and reservations, I enhanced guest satisfaction and fostered strong interdepartmental relationships, contributing to increased occupancy rates and revenue generation.
Overview
3
3
years of professional experience
Work History
Front Desk Worker
Parks and Recreation Department
05.2022 - Current
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
- Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
Sales Associate
Kohl's
09.2024 - 12.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Aeropostale
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Volcano Vista Highschool
Albuquerque, NMSkills
- Microsoft office
- Scheduling appointments
- Typing speed
- Problem-solving skills
- Time management
- Listening skills
- Hospitality services
- Front desk management
- Reservations
- Customer service
- Cash handling
- Guest services
Timeline
Sales Associate
Kohl's
09.2024 - 12.2024
Sales Associate
Aeropostale
11.2023 - 01.2024
Front Desk Worker
Parks and Recreation Department
05.2022 - Current
Volcano Vista Highschool
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