Keira Houlihan
Valley Falls
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Receptionist
State Farm
Schaghticoke
06.2025 - Current
- Greeted visitors warmly and directed them to the appropriate personnel.
- Answered phone calls promptly and routed inquiries to relevant departments.
- Managed appointment scheduling for staff and maintained calendar updates.
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Assisted with data entry tasks to support administrative functions of the office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Manager in Training
McDonald's
Waterford
01.2024 - 06.2025
- Supervised team members during peak service hours to ensure efficiency.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and conducted regular stock checks for supplies.
- Assisted in scheduling shifts to optimize staff coverage during busy periods.
- Ensured compliance with health and safety regulations in food preparation areas.
- Monitored quality control processes for food preparation and presentation standards.
- Worked closely with customers to understand needs and resolve diverse issues.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
Cashier
Target
Clifton Park
10.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Handled customer returns and exchanges according to store policies.
Education
Hoosic Valley
Schaghticoke, NYSkills
- Customer service
- Data entry
- Conflict resolution
- Quality control
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Document control
- Scheduling
- Organization skills
- Positive and professional
- Project management
- Verbal and written communication
- Customer and client relations
Timeline
Receptionist
State Farm
06.2025 - Current
Manager in Training
McDonald's
01.2024 - 06.2025
Cashier
Target
10.2023 - 01.2024
Hoosic Valley