Keira Howley
Flagstaff,AZ
Summary
Dependable Server successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. The enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Flagstaff Ranch Golf Club
2023.08 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Server
Ten3
2020.07 - Current
- Brought forth a welcoming and energetic spirit
- Greeted new customers, discussed specials, and took drink orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Host
Ten3
2020.07 - Current
- Settled any customer disputes in a professional and pleasant manner
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor of Science - Criminal Justice
Northern Arizona University
Flagstaff, AZ05.2025
High School Diploma -
V.Sue Cleveland High School
05.2021
Skills
- Food Running
- Table Setting
- Order Delivery Practices
- Guest Engagement
References
Christa Peckham, Management@ten3tram.com, 505-459-1284
Timeline
Server
Flagstaff Ranch Golf Club
2023.08 - Current
Server
Ten3
2020.07 - Current
Host
Ten3
2020.07 - Current
Bachelor of Science - Criminal Justice
Northern Arizona University
High School Diploma -
V.Sue Cleveland High School
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