Keira Noble
Katy
Summary
Detail-oriented healthcare professional with strong experience in patient access, scheduling, insurance verification, and customer service. Skilled in multitasking, problem-solving, and ensuring compliance with HIPAA regulations. Adaptable and committed to providing excellent patient support and administrative efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Ben Taub General Hospital
03.2023 - Current
- Assist in the care and supervision of psychiatric patients in a high-acuity setting
- Monitor patient behavior, document observations, and intervene during crisis situations
- Implement de-escalation techniques and aggression management strategies
- Collaborate with nurses and healthcare professionals to ensure patient safety and treatment compliance
- Provide emotional support and crisis intervention for patients experiencing psychiatric distress
Patient Access Representative
Harris Health System - Ben Taub General Hospital
05.2021 - 03.2023
- Assist patients with financial eligibility for county, state, and federal assistance programs
- Register patients by collecting and verifying insurance and demographic information
- Secure patient records in compliance with HIPAA regulations
- Explain cost estimates for medical services and assist with financial obligations
- Manage patient scheduling and initial check-ins for medical visits
Patient Scheduling Representative
Geisinger
01.2021 - 05.2021
- Scheduled appointments, pre-registered patients, and verified insurance information
- Managed patient inquiries while adhering to HIPAA confidentiality policies
- Collected co-pays and processed payments per client procedures
- Provided professional and compassionate service to all patients
Guest Experience Specialist
Petco
08.2019 - 02.2021
- Assisted customers in selecting appropriate pet products
- Provided care for live animals, ensuring health and safety standards
- Processed transactions, returns, and inventory stocking
- Promoted membership programs to enhance customer engagement
Insurance Claims Specialist
GEICO
02.2020 - 01.2021
- Processed insurance claims, reviewed policy contracts, and gathered statements
- Provided exceptional customer service in a high-volume call center
- Investigated and settled claims efficiently within company guidelines
- Collaborated with adjusters and examiners to expedite claim processing
Co-Manager
KBP Foods (KFC)
11.2017 - 08.2019
- Managed daily store operations, including opening and closing duties
- Trained and supervised staff to ensure excellent customer service
- Controlled food and labor costs to optimize profits
- Handled cash management, bank deposits, and loss prevention measures
Education
Associate of Science -
Lone Star College
Houston, TX05-2024
High School Diploma -
Northbrook Senior High School
Houston, TX06-2012
Skills
- Patient Registration & Scheduling
- HIPAA Compliance
- Customer Service & Patient Support
- Incident reporting
- Vital signs documentation
- Clinical documentation
Certification
- BLS (Basic Life Support) Certification
- Satori Alternatives for Managing Aggression Certificartion
Additional Information
Proficient in Epic and Strong interpersonal and problem-solving skills
Timeline
Psychiatric Technician
Ben Taub General Hospital
03.2023 - Current
Patient Access Representative
Harris Health System - Ben Taub General Hospital
05.2021 - 03.2023
Patient Scheduling Representative
Geisinger
01.2021 - 05.2021
Insurance Claims Specialist
GEICO
02.2020 - 01.2021
Guest Experience Specialist
Petco
08.2019 - 02.2021
Co-Manager
KBP Foods (KFC)
11.2017 - 08.2019
Associate of Science -
Lone Star College
High School Diploma -
Northbrook Senior High School
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