Keira Smith
Lewisville
Summary
I am currently a college student commuting from home looking for a long term job. I am a people-oriented person shown through my experience in both hospitality and customer service roles. I consider myself an extrovert who thrives in environments where communication and collaboration are prioritized. I am a quick learner and experienced when it comes to guest relations and ensuring a warm and welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Host
Benihana
Plano, TX
01.2024 - 10.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Host
The Blue Japanese Bistro
Plano, TX
11.2022 - 12.2023
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Assisted in training new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and maintenance, reporting issues promptly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered pick-up and curbside orders to guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cashier
Blaze Pizza
The Colony, TX
03.2021 - 07.2022
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Collaborated with team members to ensure a smooth workflow during peak hours.
- Enforced company policies regarding safety and hygiene standards consistently.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Hebron High School
Carrollton, TXHealth Sciences
Collin County Community College
Frisco, TX05.2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Telephone reception
- Verbal and written communication
Timeline
Host
Benihana
01.2024 - 10.2025
Host
The Blue Japanese Bistro
11.2022 - 12.2023
Cashier
Blaze Pizza
03.2021 - 07.2022
High School Diploma -
Hebron High School
Health Sciences
Collin County Community College