Keira Yukica

Argyle,TX

Summary

Detail-oriented professional with a background in hospitality and retail. Known for strong multitasking and time management skills. Ready to leverage expertise in customer service and staff training to enhance operational efficiency and customer satisfaction.

Overview

years of professional experience

Work History

Server / Server Trainer

Red Lobster

Denton, TX

06.2023 - Current

Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Trained new staff on menu items, service standards, and operational procedures.
Collaborated with kitchen staff to maintain quality control and accuracy in orders.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Effectively de-escalated customer concerns and complaints by maintaining a professional, positive demeanor while identifying and addressing customer needs.

Sales Associate / Key Closer

Columbia Sportswear

Fort Worth, TX

05.2021 - 06.2023

Assisted customers with product selection and provided knowledgeable recommendations to enhance shopping experience.
Maintained store presentation standards by organizing merchandise displays and ensuring cleanliness throughout the sales floor.
Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience for customers.
Collaborated with team members to achieve sales targets and improve overall store performance through effective communication.
Served as key holder, responsible for closing operations, reconciling cash drawers for accuracy, and ensuring proper activation of security and alarm systems.

Restaurant Hostess

Randy's Steakhouse

Frisco, TX

05.2020 - 05.2021

Welcomed and seated guests, ensuring a positive first impression.
Managed reservation system, optimizing table turnover for maximum efficiency.
Coordinated with kitchen staff to accommodate special requests and dietary restrictions.
Trained new host staff on customer service standards and operational procedures.
Collaborated with management to streamline front-of-house operations and processes.

Education

Bachelor of Science - Business Administration

Texas Woman's University