KEIRISTEN GILLEY
Tibbie,AL
Summary
Dedicated and enthusiastic professional with a proven track record of enhancing team effectiveness, delivering superb customer service, and cultivating strong client relationships. Highly motivated individual who thrives on mastering new abilities and consistently achieves exceptional results.
Overview
4
4
years of professional experience
Work History
Dental Front Office Coordinator
M. Stacy Cook, D.M.D
09.2023 - 05.2024
- Managed patient records, ensuring accuracy and confidentiality.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced billing errors by consistently verifying insurance eligibility before service delivery.
- Educated patients on insurance policies, benefits, and treatment options to facilitate informed decisions.
- Coordinated with dental providers and patients to resolve insurance inquiries and discrepancies.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Processed patient payments and maintained accurate financial records using practice management software.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
Financial Advisor
SmartBank
03.2020 - 12.2020
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
- Accurately maintained records of each transaction and ensured all documentation and paperwork were in place and compliant.
- Assisted clients with various questions and concerns related to their accounts and bank products.
- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
Education
Associate of Science -
Meridian Community College
Meridian, MS01-2026
Nationally Certified Dental Assistant - Dental Assistant
National Institute of Health Professionals
Gulfport, MS10.2021
Dental Assistant Certification - Dental Assistant
Coastal Medical Training Institute LLC
Gulfport, MS10.2021
GED -
Jones County Junior College
Leakesville, MS03.2013
Timeline
Dental Front Office Coordinator
M. Stacy Cook, D.M.D
09.2023 - 05.2024
Financial Advisor
SmartBank
03.2020 - 12.2020
GED -
Jones County Junior College
Associate of Science -
Meridian Community College
Nationally Certified Dental Assistant - Dental Assistant
National Institute of Health Professionals
Dental Assistant Certification - Dental Assistant
Coastal Medical Training Institute LLC