Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keirsten Williams

Cedar Hill ,MO

Summary

Dynamic leader and problem-solver with a proven track record at Walgreens, enhancing team productivity and customer satisfaction. Excelled in conflict resolution and safety management, achieving significant improvements in workplace efficiency. Skilled in employee training and compliance, driving operational excellence and fostering a culture of continuous improvement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead (manager)

Walgreens
11.2024 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Pharmacy Technician

Walgreens
10.2022 - Current
  • Handled incoming calls, addressing inquiries from customers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

Associates - Arts

Jefferson Community College Missouri
Hillsboro Missouri

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Cash handling
  • Punctual and reliable
  • Tech-Savvy
  • Verbal and written communication
  • Compliance
  • Shift leadership
  • Problem-solving
  • Team collaboration and leadership
  • Safety management
  • Conflict resolution
  • Critical thinking
  • Worker training

Certification

Missouri Pharmacy Technician License

Timeline

Shift Lead (manager)

Walgreens
11.2024 - Current

Pharmacy Technician

Walgreens
10.2022 - Current

Associates - Arts

Jefferson Community College Missouri

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Keirsten Williams