Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keirstin Thompson

Paducah,Kentucky

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted audience. Proficient in AutoClerkCloud and CLC Lodging.

Overview

2
2
years of professional experience

Work History

Sales Manager/ Front Office Manager

Best Western Hotel
08.2022 - Current
  • Overseen events in the area and changed rate due to occupancy that the event will be bringing in.
  • Compared out comp set to other hotels in the area and adjusted rates to make sure we were making the most revenue but also giving a reasonable rate.
  • Participated in weekly revenue call to discuss our rates and occupancy and revenue that will set us up for the year to come.
  • Consistently checking guest reviews to make sure we were giving the best overall experience for our guests.
  • Established team priorities, maintained schedules and monitored performance.

Front Desk Receptionist

Best Western Paducah Inn
06.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees and payments.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Used internal software to process reservations, check-ins and check-outs.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Customer Service Representative

Fivestar
04.2022 - 12.2022
  • Greeting and assisting customers.
  • Restocking and maintaining cleanliness of the store.
  • Paying out customers accurately and efficiently including cash, gift cards, EBT, and cards.
  • Made and printed out money orders for customers.
  • Checked in produce orders.

Online Order Filling Associate

Walmart Inc.
08.2021 - 02.2022
  • Acknowledge greet customers with a smile
  • Answer customers questions
  • Shopped online orders that were being placed
  • Dispensed orders to customers correctly on a timely manner
  • Stored orders in the correct area depending on the category of their items
  • Keeping our department clean and organized so we never had problems with merchandise

Education

Bachelors - Accounting

Murray State University
Murray, KY
05.2027

Associate of Arts - Accounting

West Kentucky Community And Technical College
Paducah, KY
04.2025

High School Diploma -

Marshall County Highschool
416 High School Rd, Benton, Ky
05.2022

Skills

  • Positive Attitude and Energetic
  • Front Desk Operations
  • Data Research and Analysis
  • Computer Proficiency
  • Staff scheduling

Timeline

Sales Manager/ Front Office Manager

Best Western Hotel
08.2022 - Current

Front Desk Receptionist

Best Western Paducah Inn
06.2022 - Current

Customer Service Representative

Fivestar
04.2022 - 12.2022

Online Order Filling Associate

Walmart Inc.
08.2021 - 02.2022

Bachelors - Accounting

Murray State University

Associate of Arts - Accounting

West Kentucky Community And Technical College

High School Diploma -

Marshall County Highschool

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Keirstin Thompson