Content development professional known for delivering impactful content strategies and leading high-performing teams. Adept at driving engagement through compelling storytelling and innovative campaigns. Consistently fosters collaboration and adapts to dynamic project needs.
Hi, I’m
Keiry Adelin Ayala
New York,NY
Summary
Overview
4
years of professional experience
Work History
Little Words Project
Content Lead & Keyholder
03.2024 - Current
Job overview
- Coordinated closely with sales teams to develop product-specific messaging that resonated with prospects throughout their buying journey.
- Led brainstorming sessions to generate fresh ideas for content topics, driving audience engagement and increasing shareability.
- Managed a team of writers to produce relevant, timely, and informative content for diverse audiences.
- Increased website traffic with consistent, high-quality blog posts and articles.
Tiffany & Company
Luxury Sales Assistant
10.2023 - 01.2024
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Identified upselling opportunities, contributing to increase in average transaction value.
Paul Stuart Inc.
Accounts Payable Specialist
09.2021 - 09.2023
Job overview
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Education
The State University of New York at Albany
Bachelor of Science from Business Administration (Marketing & Management)
05.2021
University Overview
- Honors: Magna Cum Laude
- GPA: 3.8/4.0
Skills
- Strategic Planning
- People Leadership
- Data Analytics
- Budget Management
- Relationship Building
- Change Management
- Coaching and Training
- Report Generation
- Data-Driven Decision-Making
- Creative Problem Solving
- Office Software (Microsoft Office, Google Suite)
- Industry-Specific Software (Salesforce, Shopify)
- Content Creation Tools (Canva)
- Social Media Management (Instagram, TikTok, YouTube)
- CRM Platforms (Endear)
- Hardware and Equipment Handling
- Content marketing
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Content Lead & Keyholder
Little Words Project
03.2024 - Current
Luxury Sales Assistant
Tiffany & Company
10.2023 - 01.2024
Accounts Payable Specialist
Paul Stuart Inc.
09.2021 - 09.2023
The State University of New York at Albany
Bachelor of Science from Business Administration (Marketing & Management)
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