Keiry Flores Frescas
Commerce City,CO
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Fred Loya Insurance Company. Excelled in multi-tasking and inbound/outbound calling, significantly improving response times. Demonstrated leadership by training staff across various roles, ensuring high-quality service and operational efficiency. Skilled in information security and passionate about delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance Company
10.2022 - 02.2024
- Answered approximately 50 incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Trained new customer service representatives on best practices, policies and procedures.
Head Waiter
Palacio Cafe
02.2022 - 09.2022
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Modern Food General
05.2021 - 01.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
No Degree - Business Administration And Management
Community College of Aurora
Aurora, CO12-2026
Skills
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Scheduling
- Data Entry
- Multi-tasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Fred Loya Insurance Company
10.2022 - 02.2024
Head Waiter
Palacio Cafe
02.2022 - 09.2022
Barista
Modern Food General
05.2021 - 01.2022
No Degree - Business Administration And Management
Community College of Aurora
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