Keiry Vasquez Bonilla
Falls Church,VA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
INOVA FAIRFAX HOSPITAL
Fairfax, VA
04.2023 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in our system as needed.
- Explained policies, procedures and services to patients.
MANAGERS ASSISTANT
JEWELRY PORTILLO
Alexandria, VA
01.2018 - 08.2024
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
Host
CHUYS
Springfield, VA
09.2016 - 04.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Balanced cash drawers at the end of each shift.
- Inspected dining areas for any damages or defects.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Hayfield Secondary
Alexandria, VA06-2018
Skills
- Problem-Solving
- Appointment Scheduling
- Insurance Verification
- Quality Assurance
- Customer Service
- HIPAA Compliance
Languages
English
Full Professional
SPANISH
Native/ Bilingual
Timeline
Patient Access Representative
INOVA FAIRFAX HOSPITAL
04.2023 - Current
MANAGERS ASSISTANT
JEWELRY PORTILLO
01.2018 - 08.2024
Host
CHUYS
09.2016 - 04.2023
High School Diploma -
Hayfield Secondary
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