Keisha Davila
Spring Hill,FL
Summary
Customer-focused healthcare professional with 10+ years’ experience in high-volume call centers and member support roles. Proven ability to handle inbound and outbound calls, promote healthcare services (including virtual appointments), and use CRM platforms to document and follow up on member needs. Skilled in persuasive communication, HIPAA compliance, and team collaboration to meet service targets and enhance the patient experience.
Overview
2026
2026
years of professional experience
2012
2012
years of post-secondary education
Work History
Cashier
Publix
08 2011 - Current
- Deliver exceptional customer service by assisting customers with inquiries and purchases.
- Ensure accurate and efficient checkout experienc, reducing customer wait times.
- Handle customer complaints calmly with professionalism and resolve issues.
- Maintain a clean and organized work environment to promote safety and company guidelines.
Patient Care Coordinator
Ultimate Health Plans
11 2011 - 12 2024
- Conducted high-volume outbound and inbound calls to support member care coordination and promote health services.
- Performed follow-ups with members, providers, and external entities to ensure timely access to services and resolve issues.
- Collaborated with internal teams to meet scheduling goals and ensure member satisfaction.
- Maintained compliance with HIPAA and all regulatory guidelines while handling sensitive member data.
- Supported discharge planning and prior authorization efforts under the direction of clinical staff.
- Utilized CRM systems to document member interactions, scheduled appointments, and follow-up tasks accurately.
Education
Associate In Arts - General
Pasco-Hernando State College
05.2011
Skills
- Active Listening
- Self-Motivated
- Critical Thinking
- Team Collaboration
- Assertive Communication
- Data Privacy (HIPAA Awarenes)
Timeline
Cashier
Publix
08 2011 - Current
Patient Care Coordinator
Ultimate Health Plans
11 2011 - 12 2024
Associate In Arts - General
Pasco-Hernando State College
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