Shanna Fearon
The Bronx
Summary
Friendly and enthusiastic with over 15 years of Customer Service Experience. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Identifies customer needs and delivers solutions and problems committed to providing high quality customer care to provide a positive shopping experience. Motivated team player with a strong work ethic and postive attitude.
Overview
18
18
years of professional experience
Work History
Cashier
Duane Reade Pharmacy
New York
03.2007 - 03.2025
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Collects and offers manufacturer's coupons to the customer.
- Assists in performing resets and revisions.
- Ensures rotation of merchandise from stock area to sales floor, limiting amount of overstock as much as possible.
- Registers customer and/or employee purchases on cash register and collects cash and distributes change as required; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Responsible for retrieving items from lock-up and checking out.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted customers with account updates, new service additions and promotional offers.
- Increased sales by suggesting specific purchases to customers.
- Welcomed customers, offering assistance to help find necessary store items.
Education
High School Diploma - Business Management
Jamaica High School
New York, NY08.2005
Skills
- Customer and Personal Service Active Listening
- Critical Thinking
- Decision Making
- Inventory management
- Listening
- Merchandising
- Time management
- Team building
- Multitasking
- Relationship building
- Decision-making
- Active listening
- Reliable and trustworthy
- Team-oriented
- Customer retention
Timeline
Cashier
Duane Reade Pharmacy
03.2007 - 03.2025
High School Diploma - Business Management
Jamaica High School