Keisha Ellington
Silver Spring,MD
Summary
Dynamic Salon Manager at Salon Yjarde with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in scheduling and employee development, I effectively trained staff and managed inventory, ensuring a well-organized environment. My strong decision-making and problem-solving abilities contributed to exceptional service delivery during peak hours.
Overview
9
9
years of professional experience
Work History
Salon Manager
Salon Yjarde
03.2024 - Current
- Assisted in daily salon operations, ensuring smooth workflow and customer satisfaction.
- Learned scheduling software to manage appointments effectively and maximize service efficiency.
- Supported staff training on product knowledge and client interaction techniques.
- Maintained cleanliness and organization of salon environment to uphold health standards.
- Communicated with clients to understand their needs and recommend appropriate services.
- Handled inventory management by tracking supplies and placing orders as needed.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Stylist
Nu Look Salon
04.2017 - 11.2023
- Styled clients' hair according to latest trends and individual preferences.
- Provided exceptional customer service, fostering client relationships and repeat business.
- Maintained cleanliness and organization of workstations and tools for efficiency.
- Assisted in training junior stylists on techniques and salon protocols.
Personal Caregiver
Simone Perele
09.2019 - 03.2022
- Provided personalized support to clients with daily living activities, enhancing quality of life.
- Assisted in medication management, ensuring adherence to prescribed schedules and routines.
- Developed individualized care plans based on client needs and preferences, promoting autonomy.
- Coordinated transportation for clients to appointments, maintaining punctuality and safety.
CNA
Kathys Homecare Network
02.2018 - 07.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support to patients and families, fostering positive relationships.
- Maintained accurate patient records in compliance with healthcare regulations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Cosmetology -
Montgomery Beauty School
Silver Spring, MD08.2016
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Scheduling
- Client relations
Timeline
Salon Manager
Salon Yjarde
03.2024 - Current
Personal Caregiver
Simone Perele
09.2019 - 03.2022
CNA
Kathys Homecare Network
02.2018 - 07.2018
Stylist
Nu Look Salon
04.2017 - 11.2023
Cosmetology -
Montgomery Beauty School