Keisha Farrow

• Facilitated new driver onboarding process and coordinated paperwork.
• Maintained accurate records of recruitment activities and candidate progress.
• Developed relationships with potential candidates through outbound calls and emails.
• Assisted in the development of job postings, job descriptions, and other recruiting materials.
• Developed strategies for sourcing qualified drivers using a variety of methods including social media campaigns, job fairs, college recruiting programs.
• Managed applicant tracking system database; tracked applicants' statuses throughout the recruitment process.

Various RPO accounts

• Developed and implemented recruitment strategies to attract qualified candidates for open positions.
• Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
• Evaluated candidate qualifications by analyzing resumes.
• Collaborated with hiring managers to determine job requirements and develop job descriptions.
• Managed the full cycle of the recruitment process, from sourcing to assisting with onboarding new employees.
• Coordinated with hiring teams throughout the selection process to ensure a smooth transition.

• Developed and implemented recruitment strategies to attract qualified candidates for open positions.
• Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
• Evaluated candidate qualifications by analyzing resumes and conducting reference checks.
• Collaborated with hiring managers to determine job requirements and develop job descriptions.
• Analyzed applicant data such as resumes, test scores, references, background checks.
• Tracked progress of applicants through various stages of recruitment process.

• Conduct interviews with driver candidates to gather detailed information on their work experience, training, education, and skills
• Stay updated on company policies, procedures, operational areas, benefits, DOT regulations, EEO guidelines, ADA, and affirmative action laws
• Reach out to driver applicants to communicate employment or contract opportunities, ensuring they are informed throughout the selection process
• Utilize computer databases, networking platforms, online recruiting resources, media channels, and employee referrals to identify and attract qualified driver candidates
• Assess and validate driver applicant qualifications against established criteria to determine eligibility
• Responded promptly to inquiries from applicants regarding open positions and company information.

• Conducted interviews with potential candidates to assess qualifications and job fit.
• Reviewed resumes and applications for alignment with requirements of open positions.
• Responded promptly to inquiries from applicants regarding their application status.
• Explained job duties, compensation and benefits to potential candidates.
• Facilitated job application processes for qualified candidates.
• Managed candidate activity within Applicant Tracking System (ATS).

• Encouraged repeat business by providing excellent customer care at all times.
• Ensured compliance with company policies and procedures while providing excellent customer care.
• Ensured compliance with internal policies related to customer care activities.
• Resolved customer service issues promptly while providing excellent customer care.

• Greeted customers and provided assistance to guests over the phone.
• Provided accurate information regarding hotel facilities, services, and rates.
• Assisted customers with reservations and cancellations in accordance with hotel policies.
• Processed payment transactions accurately and efficiently.

• Conducted campus tours for prospective students and families, providing information about the college's academic programs, student life, housing options, and financial aid opportunities.
• Attended college fairs throughout the region to represent the college and answer questions from potential applicants.
• Coordinated special events such as open houses, preview days, and other recruitment activities.
• Provided timely responses to inquiries via phone or email from prospective students or their families.

• Oversee and mentor a team of Admissions Advisors, providing guidance and support to ensure they effectively engage with prospective students, answer inquiries, and facilitate the admissions process.
• Analyze admissions workflows and metrics to identify areas for improvement, implementing best practices to enhance efficiency and increase conversion rates while maintaining a positive student experience.
• Maintain regular communication with students via email, phone, and virtual meetings to ensure they stay informed and supported.
• Work closely with faculty, academic advisors, and other departments to enhance student experiences and address any issues that arise.