Keisha Goosman
Yukon,OK
Summary
Proven leader in customer service and time management, excelling in roles at McAlisters and Hobby Lobby. Demonstrated adaptability and a positive attitude, mentoring new staff and enhancing customer satisfaction. Skilled in multitasking and resolving issues efficiently, ensuring operational excellence and reliability.
Overview
14
14
years of professional experience
Work History
Head Cashier
McAlisters
05.2022 - Current
- Maintained clean and organized work area, contributing to pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
Order Puller
Hobby Lobby
09.2010 - Current
- Checked each order for completeness and accuracy. Make sure that each order is completed in timely manner.
Education
Bachelor of Arts - Sociology
University of Oklahoma
Norman, OK05.1996
High School Diploma -
El Reno High School
El Reno, OK05.1989
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Multi-tasking skill
- Adaptability and Dependability
- Punctual and Reliable
Timeline
Head Cashier
McAlisters
05.2022 - Current
Order Puller
Hobby Lobby
09.2010 - Current
Bachelor of Arts - Sociology
University of Oklahoma
High School Diploma -
El Reno High School