Keisha Gordon
Dallas,TX
Summary
Committed to achieving high standards in customer service, effectively resolving issues to meet daily satisfaction targets. Proven track record of success in collaborative and independent roles. Excellent attention to detail and problem-solving capabilities contribute to strong professional relationships with team members and management.
Overview
7
7
years of professional experience
Work History
Outbound Administrator
United Natural Foods
Lancaster, Texas
09.2020 - 08.2022
- Compile data for Senior Management to ensure performance tracking for accuracy.
- Verify and record attendance, hours worked and pay adjustments for staff.
- Maintained productivity tracking using wsc and sci reports to manage productivity percentages for employees to ensure percentages met company standards.
Data Entry Representative
Tuesday Morning
Dallas, Texas
03.2019 - 02.2020
- Collect and input all employee productivity including (drivers, loaders and supervisor observation reports.
- Creating summary reports for monthly reviews
- Respond to timely and efficiently regarding quotas.
- Creating and evaluating Microsoft Excel spreadsheets with data from link systems within the organization.
Customer Service Media Adoptions
City of Dallas
Dallas, Texas
03.2015 - 02.2019
- Managed the City of Dallas animal services adoption website, clearly conveyed descriptions and needs of each animal to attract proper families.
- Displayed quality customer service with potential adopters ensuring they receive necessary information about adoptable pets.
- Maintained social media platforms.
- Collaborate with other organizations to improve overall adoption rates.
Education
High School -
Dr. John D. Horn High School
Mesquite, TX05.2012
Skills
- Microsoft Office expertise
- SQL knowledge
- Service and support skills
- Inventory management
- Administrative capabilities
- Safety regulations compliance
- Research skills in science
- Commitment to customer care
- Proficient in computer applications
- Eagerness to learn
Timeline
Outbound Administrator
United Natural Foods
09.2020 - 08.2022
Data Entry Representative
Tuesday Morning
03.2019 - 02.2020
Customer Service Media Adoptions
City of Dallas
03.2015 - 02.2019
High School -
Dr. John D. Horn High School
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