KEISHA HOWARD
DRIVER
ATLANTA,GA
Summary
To obtain a position within the company that will allow me to further grow professionally and provide outstanding customer service
Overview
25
25
years of professional experience
Work History
CUSTOMER SERVICE SALES REPRESENTIVE
MACY'S
08.2021 - 05.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
BUS/RAIL OPERATOR
MARTA
10.2007 - 07.2021
- Coordinated information with other departments relative to inadequacies or inefficiencies in operations, manipulations or schedules.
- Called for emergency buses, relieved crew members and covered assignments during operational incidents.
- Communicated with dispatchers about train cargo and timetables.
- Supported fellow operators through mentoring and sharing best practices, contributing to a cohesive team environment.
- Promoted efficient energy consumption through careful monitoring of train speeds and power usage throughout journeys.
- Added or detached loads by coupling or uncoupling cars.
- Contributed to a reduction in accidents by identifying potential hazards and reporting them promptly for resolution.
SOILD WASTE OPERATOR/FIELD CREW SUPERVISOR
CITY OF ATLANTA DEPARTMENT OF PUBLIC WORKS
05.1999 - 06.2007
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Education
High School Diploma -
HENRY W. GRADY HIGH SCHOOL
929 CHARLES ALLEN DRIVE NE05-1989
GRADUATE CERTIFICATE - CDL CLASS A LICENSE
AMERICAN DRIVING FORCE
4180 MORELAND AVE. CONLEY, GA 3028803-1998
Skills
- Strong critical thinking and problem-solving abilities
- Exceptional written and oral communication skills
- Productive and Efficient with Excellent time management abilities
- Outstanding Customer Service Skills
Timeline
CUSTOMER SERVICE SALES REPRESENTIVE
MACY'S
08.2021 - 05.2024
BUS/RAIL OPERATOR
MARTA
10.2007 - 07.2021
SOILD WASTE OPERATOR/FIELD CREW SUPERVISOR
CITY OF ATLANTA DEPARTMENT OF PUBLIC WORKS
05.1999 - 06.2007
High School Diploma -
HENRY W. GRADY HIGH SCHOOL
GRADUATE CERTIFICATE - CDL CLASS A LICENSE
AMERICAN DRIVING FORCE
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