Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Johnson

Las Vegas,NV

Summary

Dynamic professional with a proven track record at Lane Bryant, excelling in customer service and complex problem-solving. Enhanced customer satisfaction through strategic engagement and effective issue resolution. Skilled in time management and attention to detail, consistently creating inviting environments that foster positive shopping experiences.

Overview

7
7
years of professional experience

Work History

Associate

Lane Bryant
03.2024 - Current
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Guest Service Representative

SAFE Management
02.2024 - Current
  • Enhanced guest satisfaction by providing exceptional customer service.
  • Facilitated loyalty program that incentivized repeat visits and positive reviews.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

PCA

Giving
03.2024 - 03.2025
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.

Guest Service Representative

Weserve Inc
10.2018 - 10.2024
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Improved team efficiency with thorough training on customer service protocols.
  • Provided exceptional guest services by posing for photos and participating in meet-and-greets with fans of all ages.
  • Explained amenities of property to guests and proactively maintained current knowledge of guest services status.

Medical Assistant

Golden Life Inc
04.2023 - 05.2024
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

No Degree - Plant Based Cuisine

Auguste Escoffier School of Culinary Arts
Colorado Springs, CO

No Degree - Pre-Nursing

Nevada State College
Henderson, NV

Skills

  • Time management
  • Complex Problem-solving
  • Task prioritization
  • Problem-solving
  • Computer skills
  • Attention to detail
  • Decision-making
  • Customer service

Timeline

Associate

Lane Bryant
03.2024 - Current

PCA

Giving
03.2024 - 03.2025

Guest Service Representative

SAFE Management
02.2024 - Current

Medical Assistant

Golden Life Inc
04.2023 - 05.2024

Guest Service Representative

Weserve Inc
10.2018 - 10.2024

No Degree - Plant Based Cuisine

Auguste Escoffier School of Culinary Arts

No Degree - Pre-Nursing

Nevada State College

Similar Profiles

CREATE PROFILE
Keisha Johnson