Driven customer service representative with strong conflict resolution and feedback management skills. Committed to enhancing client satisfaction through effective communication and attention to detail.
Overview
26
26
years of professional experience
1998
1998
years of post-secondary education
Work History
Customer Service Representative
Unifi Aviation
Atlanta, GA
12.2023 - Current
Assisted customers with inquiries and resolved issues effectively.
Processed ticketing transactions and coordinated check-in procedures.
Managed customer feedback to improve service delivery standards.
Home Health Aide
Elder Care
Scarsdale, New York
11.2020 - 11.2023
Assisted clients with daily living activities and personal care routines.
Monitored clients' health status and reported changes to healthcare professionals.
Provided companionship and emotional support to enhance clients' well-being.
Completed day-to-day duties accurately and efficiently.
School Crossing Guard
NYPD School Safety
The Bronx, NY
08.2015 - 11.2023
Monitored pedestrian traffic to ensure safe crossings for students.
Communicated road safety rules to students and parents daily.
Coordinated with local law enforcement to report unsafe conditions.
Special Needs Assistant
Social Action IN
The Bronx, New York
08.2015 - 05.2017
Set up and assisted with audiovisual equipment operation.
Assist client with mental health disabilities and educated them on at home rehabilitation techniques and resources.
Hotel/Restaurant Server
Riu Hotels & Resorts
Kingston, JA
12.1999 - 11.2004
Provided exceptional customer service in fast-paced dining environment.
Took and processed food and beverage orders accurately and efficiently.
Maintained cleanliness and organization of dining area and service stations.