Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Manning

Hampton,GA

Summary

Driven customer service representative with strong conflict resolution and feedback management skills. Committed to enhancing client satisfaction through effective communication and attention to detail.

Overview

26
26
years of professional experience
1998
1998
years of post-secondary education

Work History

Customer Service Representative

Unifi Aviation
Atlanta, GA
12.2023 - Current
  • Assisted customers with inquiries and resolved issues effectively.
  • Processed ticketing transactions and coordinated check-in procedures.
  • Managed customer feedback to improve service delivery standards.

Home Health Aide

Elder Care
Scarsdale, New York
11.2020 - 11.2023
  • Assisted clients with daily living activities and personal care routines.
  • Monitored clients' health status and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance clients' well-being.
  • Completed day-to-day duties accurately and efficiently.

School Crossing Guard

NYPD School Safety
The Bronx, NY
08.2015 - 11.2023
  • Monitored pedestrian traffic to ensure safe crossings for students.
  • Communicated road safety rules to students and parents daily.
  • Coordinated with local law enforcement to report unsafe conditions.

Special Needs Assistant

Social Action IN
The Bronx, New York
08.2015 - 05.2017
  • Set up and assisted with audiovisual equipment operation.
  • Assist client with mental health disabilities and educated them on at home rehabilitation techniques and resources.

Hotel/Restaurant Server

Riu Hotels & Resorts
Kingston, JA
12.1999 - 11.2004
  • Provided exceptional customer service in fast-paced dining environment.
  • Took and processed food and beverage orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and service stations.

Education

Core Training - Home Health Aid

T & J Nurses Aid
10.2020 - 10.2020

Spanish Town High
St Catherine , JA

Skills

  • Customer service
  • Conflict resolution
  • Ticketing systems
  • Feedback management
  • Health and safety

Timeline

Customer Service Representative

Unifi Aviation
12.2023 - Current

Home Health Aide

Elder Care
11.2020 - 11.2023

Core Training - Home Health Aid

T & J Nurses Aid
10.2020 - 10.2020

School Crossing Guard

NYPD School Safety
08.2015 - 11.2023

Special Needs Assistant

Social Action IN
08.2015 - 05.2017

Hotel/Restaurant Server

Riu Hotels & Resorts
12.1999 - 11.2004

Spanish Town High
Keisha Manning