Keisha Mckoy
Galloway,NJ
Summary
Results -driven Guest Service Supervisor with experience in both aviation and retail environments, specializing in customer experience, team leadership, and operational efficiency. Proven ability to manage high-volume operations, resolve customer concerns, and lead teams to consistently meet performance and safety standards.
Overview
15
15
years of professional experience
Work History
Guest Services Supervisor
Prime Flight
Egg Harbor, NJ
08.2024 - Current
- Supervised daily operations to ensure exceptional guest experiences and service standards.
- Trained and mentored staff on best practices for customer engagement and conflict resolution.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Collaborated with management to develop training programs focused on service excellence and team performance.
Assistant Store Manager
Got The Look Inc.
Atlantic City, NJ
01.2022 - 03.2024
- Led daily operations to ensure optimal store performance and customer service excellence.
- Developed and implemented strategic merchandising plans to maximize product visibility and sales.
- Analyzed sales data to identify trends, opportunities, and areas for improvement in store operations.
Assistant Manager/Store Manager
Wilsons Leather
Atlantic City, NJ
03.2017 - 12.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Met or surpassed business targets regularly through employee engagement and forward-thinking planning. Provided weekly work schedules to employees to accommodate business demands and vacation request. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
White House Black Market
Atlantic City, NJ
08.2013 - 01.2017
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objective and attain advancements. Followed up with over 5+ customers each week to verify that they were satisfied with their purchase. Which helps build our clientele base for the store. Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
ANN INC. - Loft Outlet
Atlantic City, NJ
03.2013 - 08.2013
- Achieved perfect attendance and on-time record. Successful at signing customers up with Loft in store credit card. Used POS system to process sales, returns, online orders and gift cards activations.
Sales Associate
Sears
Mays Landing, NJ
02.2011 - 03.2013
- Completed all cleaning, stocking and organizing tasks in assigned sales area. Work alongside retail representatives to enhance product presentations.
Education
High school diploma -
Oakcrest High School
Mays Landing, NJ01-2011
Skills
- Store management
- Assistant manager experience
- POS
- Retail management
- Merchandising
- Retail sales
- Cash handling
- Inventory control
- Recruiting
- Customer service
- Public relations
- Management
- Social listening
- Sales management
Timeline
Guest Services Supervisor
Prime Flight
08.2024 - Current
Assistant Store Manager
Got The Look Inc.
01.2022 - 03.2024
Assistant Manager/Store Manager
Wilsons Leather
03.2017 - 12.2020
Assistant Store Manager
White House Black Market
08.2013 - 01.2017
Sales Associate
ANN INC. - Loft Outlet
03.2013 - 08.2013
Sales Associate
Sears
02.2011 - 03.2013
High school diploma -
Oakcrest High School