Keisha Montalvo
New York,USA
Summary
Food service manager with extensive experience overseeing operations in multiple school kitchens. Focused on enhancing meal program participation while ensuring compliance with USDA nutrition guidelines. Proven ability to train staff and maintain high standards of food quality and safety.
Overview
1
1
Certification
26
26
years of professional experience
Work History
School Food Service Manager Civil Service Manager
Office of Food and Nutrition Service (NYC-DOE)
New York, USA
05.2023 - Current
- Managed the overall food service operation in 8 public high school kitchens.
- Trained and advised kitchen staff on feeding site operations.
- Prepare and delegate work assignments for 21 kitchen staff and train new staff personnel while supervising, directing, evaluating their work.
- Developed and reviewed menus in alignment with USDA nutrition guidelines and standardized recipes to ensure nutritional compliance.
- Ensures the acceptability of the quality of the food delivered to the feeding sites.
- Observe accountability on the service line.
- Complete and maintain inventory(monthly) and food production records (daily)
- Interprets school lunch objectives to principals, teachers, students, and parents.
- Boosted participation in school meals breakfast and lunch programs through targeted outreach and engagement initiatives.
- Processed hourly payroll for kitchen staff to ensure accurate compensation. for all kitchen employees.
- Led training workshops on sexual harassment and civil rights for school food staff to promote a safe and inclusive workplace.
- Manage Nutrition Collaborative meetings with students on the importance of eating healthy meals.
- Ensures that cost per meal is maintained at acceptable levels.
- Prepares required records and reports.
- Determination of quantities of food, milk, bread, paper good supplies and equipment, storage, preparation and service, and sanitation and food safety.
- Interview SYEP employees, train and give them work assignments for the summer.
- Assist with the hiring halls and special events for OFNS after work and on weekends.
Assistant School Food Service Manager
Office of Food and Nutrition Service (NYC-DOE)
New York, USA
01.2022 - 05.2023
- Plans and directs the overall operation of the food service program in 2 NYC Public School kitchens.
- Instructed and guided kitchen staff on efficient operations and food service standards.
- Reviews and delegates work assignments for kitchen staff.
- Planned menus and standardized recipes for food preparation.
- Ensured quality standards for food delivered to feeding sites, maintaining compliance with health regulations.
- Complete and maintain inventory(monthly) and food production records (daily).
- Increased participation in the school Meals Breakfast and Lunch programs.
- Conducted training workshops for school food staff to enhance skills and knowledge in food service.
- Interprets school lunch objectives to principals, teachers, students, and parents.
- Entered hourly payroll data into the payroll system.
Manager’s Training
Office of Food and Nutrition Service (NYC-DOE)
New York, USA
01.2022 - 03.2022
- Processed payroll and ordered supplies, ensuring operational readiness with timely delivery of food and equipment.
- Prepared food items, ensured kitchen cleanliness, and accurately recorded bill payments to maintain financial integrity.
- Work schedules, food safety, accepting food deliveries.
Administrative Office Assistant
Office of Food and Nutrition Service (NYC-DOE)
New York, USA
02.2013 - 01.2022
- Answer multi-line incoming calls/take messages/filing/copying/faxing and scanning.
- Scheduled interviews and prepared interview packets for applicants.
- Calendar Teams meetings and special events for supervisors.
- Assisted Office Manager and Supervisor with administrative tasks.
- Enter Hourly Payroll/Distribute paychecks.
- Update all school information/input phone numbers, addresses and update changes of staff.
- Greeted and assisted visitors in the field office, ensuring a welcoming environment. in the field office.
- Keep track of all After School/Saturday/Holiday programs, all district vacancies, DOH violations, pest control issues, school visitors, workers comp, trucking deliveries and pickups.
- Coordinated district events with managers and supervisors to ensure successful execution.
- Processed and resolved equipment repairs and transfers, ensuring minimal disruption to operations.
- Ordered new equipment to meet operational needs and support school functions./visit schools with equipment issues.
- Record managers/staff itinerary into staffing system/prepare attendance work-ups.
School Lunch Help/Cook-Senior School Lunch Helper
Office of Food and Nutrition Service (NYC-DOE)
New York, USA
11.2000 - 02.2013
- Supervised kitchen staff and oversaw daily kitchen operations to ensure smooth service.
- Review and delegate work assignments for kitchen staff.
- Prepare, cook and serve breakfast, lunch and supper for 245 students.
- Completed and maintained accurate inventory and food production records to support efficient kitchen management.
- Maintain clean and orderly kitchen.
- Resolved customer service issues by addressing needs of students and school administration effectively.
Education
Associate of Applied Science Degree - Food Service Management
LaGuardia Community College
Long Island City, NY06-2021
Skills
- Nutrition compliance
- Menu planning
- Recipe development
- Food safety
- Inventory management
- Cost control
- Staff training
Certification
- Food Protection
- Customer Service and Hospitality and Restaurant Management (Manage First Program)
- OSHA 15 hour
Timeline
School Food Service Manager Civil Service Manager
Office of Food and Nutrition Service (NYC-DOE)
05.2023 - Current
Assistant School Food Service Manager
Office of Food and Nutrition Service (NYC-DOE)
01.2022 - 05.2023
Manager’s Training
Office of Food and Nutrition Service (NYC-DOE)
01.2022 - 03.2022
Administrative Office Assistant
Office of Food and Nutrition Service (NYC-DOE)
02.2013 - 01.2022
School Lunch Help/Cook-Senior School Lunch Helper
Office of Food and Nutrition Service (NYC-DOE)
11.2000 - 02.2013
Associate of Applied Science Degree - Food Service Management
LaGuardia Community College