Keisha Morris
808 Gladstell Rd , Apt. 1305,TX
Summary
Dynamic professional with a proven track record at Great Clips, excelling in client relationship building and technical troubleshooting. Leveraged customer support expertise and a goal-oriented mindset to significantly enhance salon revenue and client satisfaction. Specializes in delivering personalized consultations and styling, underscored by a commitment to staff training and market research.
Overview
14
14
years of professional experience
Work History
Representative
TNG
05.2012 - 01.2015
- Provided exceptional service by addressing customer concerns promptly.
- Improved team communication with regular updates and feedback sessions.
- Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
- Analyzed client feedback to identify areas for service improvement.
- Developed training materials to support new team members in understanding product offerings.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collaborated with team members to achieve monthly sales targets.
- Fostered strong relationships with local business leaders, promoting economic development within district.
Hairstylist
Sport Clips
01.2005 - 01.2010
- Provided personalized consultations by assessing clients' needs and preferences.
- Restocked products and materials to ensure smooth operation throughout the day.
- Promoted salon products to clients by highlighting advantages and applications.
- Performed color treatments to enhance overall look and meet client specifications.
- Supported training of new staff by sharing techniques and salon protocols.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
Hairstylist
Great Clips
02.2001 - 10.2009
- Provided personalized consultations by assessing clients' needs and preferences.
- Restocked products and materials to ensure smooth operation throughout the day.
- Promoted salon products to clients by highlighting advantages and applications.
- Performed color treatments to enhance overall look and meet client specifications.
- Supported training of new staff by sharing techniques and salon protocols.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
Education
GED - All Subjects
Conroe High School
Conroe, TX05.1996
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Staff training
- Records management
- Paperwork processing
- Telephone reception
- Client service
- Sales support
- Technical troubleshooting
- Account servicing
- Market research
- Sales reporting
- Point-of-sale system
Timeline
Representative
TNG
05.2012 - 01.2015
Hairstylist
Sport Clips
01.2005 - 01.2010
Hairstylist
Great Clips
02.2001 - 10.2009
GED - All Subjects
Conroe High School
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