Keisha Pineda
San Antonio
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service. Proven ability to engage guests and manage cash handling efficiently, while maintaining cleanliness standards. Recognized for enhancing customer satisfaction through personalized service and menu memorization, fostering loyalty among patrons.
Overview
6
6
years of professional experience
Work History
Server
Alamo Biscuit & Panaderia
San Antonio, TX
09.2024 - Current
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Assisted in food and beverage preparation, ensuring high-quality presentation and taste.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to efficiently manage busy restaurant environment.
- Learned menu items thoroughly to provide accurate recommendations to guests.
- Supported front-of-house operations by restocking supplies and setting up dining areas for service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Henrys Puffy Tacos
San Antonio, TX
08.2022 - 08.2024
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Monitored alcohol consumption levels to promote responsible drinking among guests.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Bentleys Beer Garden
San Antonio, TX
03.2022 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Broadway 830
Uvalde, TX
12.2019 - 02.2022
- Crafted and served diverse cocktails, enhancing customer satisfaction and bar experience.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Trained new staff on bar procedures, drink recipes, and customer service standards.
- Developed seasonal drink menus, implementing innovative trends to attract clientele.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Bachelor of Science in Nursing -
Galen College Of Nursing
San Antonio, TX03-2027
High School Diploma -
Uvalde High School
Uvalde, TX01-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
Timeline
Server
Alamo Biscuit & Panaderia
09.2024 - Current
Server/Bartender
Henrys Puffy Tacos
08.2022 - 08.2024
Bartender
Bentleys Beer Garden
03.2022 - 08.2022
Bartender
Broadway 830
12.2019 - 02.2022
Bachelor of Science in Nursing -
Galen College Of Nursing
High School Diploma -
Uvalde High School