Lekeisha Robinson
Charlotte,NC
Summary
Detail-oriented Administrative Assistant and Receptionist with experience in accounts payable/receivable, customer service, office coordination, and financial operations. Skilled in complaint resolution, financial reporting, and workflow optimization. Known for professional communication, problem-solving, and managing multiple tasks in fast-paced environments. Committed to providing excellent front desk support and maintaining efficient office operations.
Overview
7
7
years of professional experience
4024
4024
years of post-secondary education
Work History
Administrative Assistant / Receptionist
Driven Brands
Charlotte, North Carolina
05.2023 - Current
- Greet and assist clients, visitors, and vendors in a professional manner
- Answer and direct high-volume phone calls using multi-line systems (50+ calls daily)
- Manage scheduling, appointments, and office calendars
- Perform data entry, filing, and document management
- Assist with accounts payable and receivable tasks, including invoicing and payment tracking
- Process billing for multiple accounts weekly, ensuring accuracy and timeliness
- Maintain office supplies and ensure smooth daily operations
- Improved filing system, reducing document retrieval time and errors
Office Assistant / Customer Service Representative
State Farm
Little River, South Carolina
12.2019 - 05.2022
- Provided administrative support to office staff and management
- Handled customer inquiries and resolved issues efficiently
- Processed payments, invoices, and basic bookkeeping tasks
- Maintained organized records and updated databases
- Supported team with clerical duties and special projects
- Handled 50+ calls daily while managing billing and client scheduling
- Improved office workflow through efficient filing and record management
Office Assistant
Crossroads Pawn & Audio
Little River, South Carolina
11.2018 - 02.2019
- Processed payments and documented account changes for financial accuracy and transparency
- Interacted with customers professionally by phone, email, or in-person
- Answered and managed incoming/outgoing calls while recording accurate messages
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
Education
Associate of Arts -
St. Johns River State College
Palatka, FloridaHigh School Diploma -
North Myrtle Beach High School
Little River, South CarolinaBachelor of Arts -
Winthrop University
Rock Hill, South CarolinaSkills
- Complaint Resolution
- Problem Solving
- Accounts Payable
- Accounts Receivable
- Vendor Management
- Process Improvement
- Administrative Support
- Workflow Optimization
- Excel
- QuickBooks
- SAP
- Oracle
- Sage
- Financial Reporting
- Data Analysis
- Risk Assessment
- Strategic Planning
- Cash Flow Management
- Financial Audits
- Team Collaboration
- Organizational Skills
Additional Information
Strong attention to detail and accuracy, Professional phone etiquette and communication skills, Ability to multitask and prioritize workload effectively, Team player with a positive attitude
Timeline
Administrative Assistant / Receptionist
Driven Brands
05.2023 - Current
Office Assistant / Customer Service Representative
State Farm
12.2019 - 05.2022
Office Assistant
Crossroads Pawn & Audio
11.2018 - 02.2019
Associate of Arts -
St. Johns River State College
High School Diploma -
North Myrtle Beach High School
Bachelor of Arts -
Winthrop University