Keisha Simmonds

Facilitated client access to necessary resources by providing timely referrals to appropriate services.

• Contributed to staff training initiatives for continued professional development within team.
• Reduced caseload backlog by 90%, efficiently managing time and prioritizing tasks according to urgency.
• Provided crisis intervention support when required, ensuring prompt response times during critical situations.
• Ensured compliance with agency policies and regulations through meticulous record-keeping and reporting practices of 30 staff.

• Collaborated with cross-functional teams to complete complex projects within deadlines.
• Assisted in the selection and procurement of new equipment, ensuring optimal performance and long-term value.
• Managed project timelines effectively, prioritizing workload based on urgency while maintaining excellent attention to detail throughout all stages of completion.
• Developed comprehensive training materials to enhance the skills of 10 junior technicians in the team.

• Supported 14 students physical, mental, and social development using classroom games and activities.
• Supervised recess, lunch and daily student intake and dismissal.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all 14 students.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from 20 callers seeking information.
• Interacted with 30 customers by phone, email, or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.