KEISHA S. MARTIN
Brooklyn,NY
Summary
Seeking a challenging and rewarding position to leverage extensive professional and practical experience. Eager to find a role with long-term career potential, advancement opportunities, and personal growth. Excited to contribute skills and expertise, and make a significant impact while continuing professional development.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Jewish Board of Family and Children Services
10.2022 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Habilitation Community Worker
Hand In Hand Family Services
08.2015 - Current
- Assist clients with disabilities on how to improve their motor skills
- Work with improving daily living skills
- Take clients out to the community to integrate
- Work with clients to communicate better with others
Direct Support Professional
Hand In Hand Family Services
04.2018 - 08.2023
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Medical Assistant/Administrator
Cohen’s Fashion Optical
05.2012 - 03.2015
- Assisted Optometrist with eye examinations
- Performed preliminary examinations on patients, such the auto refractor test, tonometry test (glaucoma test), and color blind test
- Demonstrated extensive knowledge on frames, prescriptions, lenses, and contact lenses
- Checked patient’s medical insurance coverage and benefits
- Billed medical and vision insurance
- Organized and maintained patient files and insurance paperwork by scanning and entering patient’s medical records into the EMR system
- Provided excellent customer service for patients
NY Scheduling Assistant- Subscription Unit
First Transit
04.2003 - 10.2007
- Processed telephonic reservations, directed calls, and entered customer data
- Maintained and documented reservation changes, cancellations, and checked confirmation statuses
- Provided customers with directions, answered inquiries, and processed complaints accordingly
Education
A.A.S. - Education
Hostos Community College
Bronx, NY10.2024
Skills
- Windows
- IOS
- Microsoft Word
- Excel
- Access
- Time management
- Productivity
- Consistency
- Multi-tasking
- Autonomous work
- Collaborative work
- Minimal supervision
- Strong Communication Skills
- Teamwork orientation
Timeline
Direct Support Professional
Jewish Board of Family and Children Services
10.2022 - Current
Direct Support Professional
Hand In Hand Family Services
04.2018 - 08.2023
Habilitation Community Worker
Hand In Hand Family Services
08.2015 - Current
Medical Assistant/Administrator
Cohen’s Fashion Optical
05.2012 - 03.2015
NY Scheduling Assistant- Subscription Unit
First Transit
04.2003 - 10.2007
A.A.S. - Education
Hostos Community College
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