Senior Clinical Administrative Coordinator
Optum
11 2021 - Current
- Act as a SME for other team members
- Helping patients and their families navigate through the process of their infusion care from start to finish. including: benefits verification, requesting information from MDO, submitting for prior authorizations and scheduling.
- Review all incoming documents to ensure they meet all requirements
- Documenting and resolving any complaints expressed by patient or loved ones
- Managed high volume of incoming calls, providing prompt assistance to patients, physicians, and insurance companies.
- Increased department productivity by optimizing workflows and implementing time-saving administrative processes.
- Served as liaison between clinical departments, fostering collaboration on initiatives aimed at improving patient care services across the organization.
- Facilitated efficient billing processes by verifying insurance coverage information and submitting claims promptly.
- Implemented new policies and educated staff on changes.
- Led team meetings to review caseloads, discuss challenges or successes, share best practices for problem-solving strategies among staff members effectively addressing issues before they escalated into larger problems.