Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keishaun Roberts

Baltimore,MD

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Crab queen restaurant
Winchester, VA
11.2018 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Solutions Associate

PayPal Credit
Baltimore, Maryland
08.2012 - 07.2016
  • Provided excellent customer service by responding to inquiries, resolving complaints and issues in a timely manner.
  • Assisted customers with product selection, pricing information and order placement.
  • Maintained detailed records of customer interactions and transactions for future reference.

Education

Trade School -

Baltimore Studio of Hair Design
Baltimore, Maryland
05-2008

High School Diploma -

Paul Laurence Dunbar High
Baltimore, Maryland
06-2006

Skills

  • Consultative Sales
  • Account updating
  • Data Collection
  • Customer solutions
  • Research
  • Call management
  • Message taking
  • Filing
  • Faxing/copying

Timeline

Customer Service Representative

Crab queen restaurant
11.2018 - Current

Customer Solutions Associate

PayPal Credit
08.2012 - 07.2016

Trade School -

Baltimore Studio of Hair Design

High School Diploma -

Paul Laurence Dunbar High
Keishaun Roberts