Keishawna Hart
Lafayette,LA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and technical support at Wal-Mart Supercenter. Proven ability to manage high call volumes while delivering exceptional service. Skilled in cash handling and effective communication, consistently ensuring customer satisfaction and swift issue resolution.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
04.2024 - 03.2025
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Technical Support Representative
Wal-Mart Supercenter
03.2021 - 04.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Cashier
McDonald's Restaurant
08.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Morgan City High
Morgan City, LA05-2020
Skills
- Listening skills
- Attention to detail
- Customer service
- Cash handling
- Telephone etiquette
- Verbal and written communication
- Technical support
- Call center operations
Timeline
Front Desk Receptionist
Courtyard by Marriott
04.2024 - 03.2025
Technical Support Representative
Wal-Mart Supercenter
03.2021 - 04.2024
Cashier
McDonald's Restaurant
08.2019 - 03.2020
High School Diploma -
Morgan City High
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