Keishla Quinones
Jacksonville,FL
Summary
My goal is to obtain a position in an environment where I can show off my outstanding customer service, organizational and communications skills in a challenging environment, thus achieving a high degree of work efficiency.
I am a Driven health insurance call center representative with expertise in promoting insurance options, determining clients' needs and detecting potential clients. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
8
8
years of professional experience
Work History
Licensed Health Insurance Agent
Gohealth
Remote
08.2024 - Current
- Educate clients about Medicare plan options including Medicare Advantage (Part C), Medicare Supplement (Medigap), and Prescription Drug Plans (Part D).
- Conduct compliant needs assessments to recommend appropriate coverage based on client eligibility and budget.
- Sell and enroll clients in plans from multiple top-rated carriers.
- Maintain active licenses and appointments in assigned states.
- Stay current with CMS regulations, annual certification requirements (AHIP, carrier trainings), and plan changes.
- Build and maintain client relationships through ongoing support and follow-up.
- Conduct sales presentations.
- Maintain accurate records in compliance with federal and carrier-specific regulations
Licensed Health Insurance Agent
DialAmerica
08.2019 - 08.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Made Outbound calls to existing members to inform them of new plan benefits and their option to upgrade their plan.
- Used excellent computer and typing skills to Fill out electronic health insurance applications for our plan, making insurance sales.
- Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
- Advised and counseled customers through precise communication which plan choice best suited their needs
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Completed a mentorship course, to provide guidance, advice, feedback, and support to my peers.
Maintenance Cleaner
STERLING Building Services, Inc
05.2017 - 08.2020
- Perform heavy cleaning duties
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Demonstrated respect, friendliness and willingness to help.
Education
Courses Towards A Bachelors Of Psychology -
Valencia College
Orlando, FLHIGH SCHOOL DIPLOMA -
Wekiva High School
05.2017
Skills
- Bilingual
- Computer and typing
- Responsible and Organized
- Verbal and Written Communication
- Insurance Policy Sales
- Call Center Customer Service
- Licensing Requirements
- Health Insurance Sales
- Customer Engagement
- HIPAA Compliance
- Medicare Compliance
- Relationship Building
- Coaching and Training
Timeline
Licensed Health Insurance Agent
Gohealth
08.2024 - Current
Licensed Health Insurance Agent
DialAmerica
08.2019 - 08.2024
Maintenance Cleaner
STERLING Building Services, Inc
05.2017 - 08.2020
Courses Towards A Bachelors Of Psychology -
Valencia College
HIGH SCHOOL DIPLOMA -
Wekiva High School