Keishla Ruiz

• Assisted with a customer inquiries relating to claims on their pet orders such as received damaged, not received at all, or received partial order: issuing refunds on items not received or damaged, and providing order statuses

• Worked on additional tasks such as emails, and making sure their claims were processed in a timely manner, assisted with other departments when help was needed.

• Responsibilities include taking incoming phone calls and emails in order to assist customers with their reservation

• Outbound calls to hotels to help negotiate any requests by our customers to cancel, amend, or assist customers with any complaints

• Partnering with other travel agencies that we work with like Booking.com and Priceline when assistance was needed.

• Excelled at all Customer experience metrics including closures and customer surveys

• Assisted with a customer inquiries relating to claims on their grocery orders such as received damaged, not received at all, or received partial order: issuing refunds on items not received or damaged, and providing order statuses

• Worked on additional tasks such as emails, was responsible for a few businesses and making sure their claims were processed in a timely manner, assisted with other departments when help was needed.

• Provided assistance to inbound callers and email correspondence who utilize the CVS.com website

• Assisted with all customer inquiries relating to password resets, prescription management set up, and order statuses

• Acted as a liaison between customer and multiple business units such as warehouse and third party vendors

• Worked on additional tasks such as emails, instant message support, researched returns and managed replacements

• Excelled at all KPI’s

• Worked on additional tasks such as emails, was responsible for a few businesses and making sure their claims were processed in a timely manner, assisted with other departments when help was needed.

• Provided excellent customer service to customers

• Provided account services to customers by taking deposits, issuing withdrawals, cashing checks

• Balanced cash and checks in cash drawers at the end of shifts and calculated daily transactions

• Traveled on a daily base to various area of Rhode Island to provide nursing care to patients

• Assisted patients with daily hygiene routine, assisted with meal prep and companionship

• Assisted with house work and basic errands when needed

• Assisted in preparation of food and beverage orders

• Followed superior customer service guidelines

• Ensured that the lobby, dining, and kitchen area were clean

• Closed out drawer at the end of each shif