Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keita Fisher

Reisterstown,MD

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

14
14
years of professional experience

Work History

Licensed Insurance Broker

Randstad
Reisterstown, MD
06.2022 - 02.2023
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Virtual Personal Administrative Assistant

Aligned By Key
Reisterstown, MD
04.2020 - Current
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Analyzed and compiled data to prepare comprehensive reports for management.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.

Security Supervisor

SAFE Management
Baltimore, MD
11.2019 - Current
  • Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
  • Completes reports by recording observations, information, occurrences, and surveillance activities
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Retail Sales Associate/Customer Service

Kohl's
Lutherville, MD
08.2019 - 06.2020
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Helped customers complete purchases, locate items and join reward programs
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Greeted customers and helped with product questions, selections and purchases.

Billing Specialist

Level One
Baltimore, MD
05.2018 - 02.2019
  • Processes billing payments for toll violations, reviews toll disputes to determine customer liability
  • Process over 300 payments daily, accept, document, and issue receipts for payments made in person, over phone, online, or through mail.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Insurance Customer Service Specialist

CareFirst BlueCross BlueShield
Baltimore, MD
06.2014 - 05.2017
  • Educated members on healthcare benefits as well as explaining claims and adjustments
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Handled enrollment escalations often having to interact with ACA exchanges
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
  • Responded to customer requests for products, services and company information.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Presented insurance options to customers in order to close sales on new policies.

Certified Nursing Assistant

Genesis Healthcare
Baltimore, MD
01.2012 - 06.2014
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Education

Project Management Foundations -

Project Management Certification
Owings Mills, MD
2022

Diploma - undefined

Western High School
1999

Skills

  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Strategic sales knowledge
  • CRM
  • Multi-line phone talent
  • POS systems expert

Timeline

Licensed Insurance Broker

Randstad
06.2022 - 02.2023

Virtual Personal Administrative Assistant

Aligned By Key
04.2020 - Current

Security Supervisor

SAFE Management
11.2019 - Current

Retail Sales Associate/Customer Service

Kohl's
08.2019 - 06.2020

Billing Specialist

Level One
05.2018 - 02.2019

Insurance Customer Service Specialist

CareFirst BlueCross BlueShield
06.2014 - 05.2017

Certified Nursing Assistant

Genesis Healthcare
01.2012 - 06.2014

Project Management Foundations -

Project Management Certification

Diploma - undefined

Western High School

Similar Profiles

CREATE PROFILE
Keita Fisher