Hi, I’m
TERESA ADAMS
Waxhaw,NC
Summary
Customer Service Leader with several years experience in real estate sales, retail management and team development. Excels in gaining customer confidence when responding to customer needs. Strong ability to build successful teams and promote career opportunities. Proven capabilities in leadership, problem solving, process improvement and customer excellence.
Overview
34
years of professional experience
Work History
LinQ Realty LLC / Keller Williams Realty
Real Estate Agent
11.2016 - Current
Job overview
- Concentration more on helping sellers market and understand the real estate market there is collaboration in the selling process
- Also worked with buyers in purchasing properties and lead them through all processes
- Developed relationships with mortgage brokers, inspectors, contractors and attorneys
- Negotiated with clients and other agents to ensure there was a fair contract and process
- Helped sellers stage homes, working personally on staging and through staging companies.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Adams Household
Stay at Home Mom
05.2011 - Current
Super Target
Store Director
09.2007 - 05.2011
Job overview
- 46M SuperTarget turnaround situation in Logistics
- Developed strategy to improve performance and manage talent, through the fourth quarter, while also elevating guest service
- Intern development leader with 100% conversion College Recruiter
- Trained two store team leaders
- Store was removed from the Red focus store list within first four months.
Target
Store Director
09.2005 - 09.2007
Job overview
- This was a high volume turn around Group office store
- Upgraded talent, implemented common practices, within the first year
- Managed 250 regular employees 10 direct reports
- Reduced payroll expense through accountability Improved (Customer) Guest Survey scores(Good Service scores) 3.67 YTD, #1 in the district
- Worked closely with the Group Director
Target
Store Director
05.2003 - 09.2005
Job overview
- This was a new store opening
- Created/implemented plan to staff and train 150 new team members and five direct reports
- Developed and implemented strategies to set up, sign, and stock the building within four weeks from startup to store opening
- Won Rookie of the Year award at the annual Target National Sales Meeting
- Reduced payroll expenses Achieved a Guest Survey score of 3.56, the highest YTD guest survey scores ever at this store
Target
Assistant Manager/ Team Leader Roles
08.1989 - 10.2003
Job overview
- Positions in Human Resource, Logistics, Salesfloor, and Guest Experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Martha Gregory & Associates
Dietitian
01.1997 - 01.1999
Job overview
- Coached patients on their dietary requirements
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
- Partnered with doctors and nurses on dietary changes needed.
Education
University of Kentucky, Lexington, KY
BS from Dietetics
1997
Skills
- Relationship Building
- Process Improvement
- Performance Motivation
- Negotiate and Influence
- Organizational Skills
- Service Culture
Timeline
Real Estate Agent
LinQ Realty LLC / Keller Williams Realty
11.2016 - Current
Stay at Home Mom
Adams Household
05.2011 - Current
Store Director
Super Target
09.2007 - 05.2011
Store Director
Target
09.2005 - 09.2007
Store Director
Target
05.2003 - 09.2005
Dietitian
Martha Gregory & Associates
01.1997 - 01.1999
Assistant Manager/ Team Leader Roles
Target
08.1989 - 10.2003
University of Kentucky
BS from Dietetics
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