KEITH A. ECKERT

• Resolved customer concerns promptly, ensuring positive dining and takeout experiences.
• Managed high-volume phone and counter orders with accuracy and friendly service.
• Entered orders into POS systems, verifying modifications and special requests.
• Coordinated with kitchen staff to maintain timely preparation and pickup flow.

• Delivered food orders promptly while following assigned routes and traffic safety standards.
• Verified order accuracy before departure to ensure correct items reached customers.
• Loaded and secured deliveries to prevent damage during transport.
• Communicated order issues and delays clearly with kitchen and front-of-house staff.

• Performed routine cleanup, litter removal, and site preparation for community use.
• Maintained safe work areas by following municipal safety procedures and hazard controls.
• Operated transport vehicle to support, facilities, and public transport.

• Coordinated setup and breakdown of event spaces and furnishings to ensure successful events.
• Organized patient transportation logistics and transportation of patients to facilities in Southfield and Detroit.

Operated assigned vehicle safely while following traffic laws, route instructions, and delivery schedules

Planned efficient routes to support timely pickups, drop-offs, and customer service

Loaded, secured, and inspected cargo to prevent damage during transport

• Supervised daily department operations, ensuring optimal staffing coverage and consistent workflow while adhering to policies.
• Coordinated schedules and assignments to prioritize tasks, supporting timely department output.
• Organized and tracked vehicle repair schedules in the service department.
• Trained and coached team members on procedures, quality standards, and performance expectations.

• Collaborated with managers and cross-functional teams to improve communication and operational alignment.
• Inspected vehicles before routes, identifying maintenance issues and reporting defects promptly.
• Planned efficient routes to support on-time pickups and deliveries across assigned areas.