Overview
Work History
Education
Skills
Timeline
Generic

Keith Barrett

Overview

16
16
years of professional experience

Work History

Resolution Specialist

Webhelp Ikea
Raleigh, NC
11.2020 - Current
  • Answer inbound calls addressing concerns customers have about their recent or future purchases with Ikea,
  • Gather and communicate information related to customers product so that other departments may better serve clients.
  • Provide helpful solutions for their problems
  • Empathetically identify customers' needs or complaints, and research their issues from the company's database to ensure satisfactory resolutions.

Forklift Operator

Prologistix
05.2020 - 10.2020
  • Completed orders by processing and loading shipments for both customers and contractors
  • Pulled materials, packed boxes and placed orders in delivery area for shipping
  • Received, unpacked, arranged and stored goods for customers
  • Checked stock for damage and wear, and reported faults and discrepancies to relevant personnel.

Grocery Merchandiser

RH Barringer
05.2019 - 03.2020
  • Delivered, stocked and merchandised company's many beverage products at various retail accounts
  • Ensured that all beverage sections, end caps, racks, and displays were filled for consumers to purchase and enjoy
  • Communicated store issues to management for consumer needs.

Machine Operator

Banner Services Corporation
01.2016 - 05.2019
  • Operated and made adjustments to machinery and equipment to fulfill customers' orders
  • Repositioned and altered metal material for various companies
  • Utilized overhead crane and mobile equipment to transport material for customers.

Material Handler

Randstad
02.2015 - 12.2016
  • Gathered and verified materials and supplies on production orders for customers
  • Maintained in-process inventory at work centers by delivering or opening products for clients
  • Credit-return supplies from production by verifying materials and supply codes, lot numbers, and quantities to fulfill orders.

Customer Serv & Problem Res Rep I

Convergys
02.2013 - 01.2015
  • Inbound and outbound phone assistance for service and technical support
  • Handled technical support questions via phone and chat
  • Researched, analyzed and determined an appropriate course of action for customers' concerns
  • Made problem-solving decisions independently and documented all issues for resolution and followed up with action.

Distribution Representative

Trane Residential
02.2008 - 12.2012
  • Assisted customers over the phone and in person with questions about their air conditioning equipment concerns such as operational or malfunctioning defects
  • Transported a variety of materials for equipment to various destinations for both customers and contractors
  • Loaded and unloaded units and raw materials to their proper location within and outside of the operating facility.

Education

BS in Criminal Justice -

North Carolina Central University at Durham NC
06.2006

Skills

  • Leadership experience
  • Computer proficiency
  • Work from home Customer Service Resolution Specialist

Timeline

Resolution Specialist

Webhelp Ikea
11.2020 - Current

Forklift Operator

Prologistix
05.2020 - 10.2020

Grocery Merchandiser

RH Barringer
05.2019 - 03.2020

Machine Operator

Banner Services Corporation
01.2016 - 05.2019

Material Handler

Randstad
02.2015 - 12.2016

Customer Serv & Problem Res Rep I

Convergys
02.2013 - 01.2015

Distribution Representative

Trane Residential
02.2008 - 12.2012

BS in Criminal Justice -

North Carolina Central University at Durham NC

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Keith Barrett