Keith Ciampa
Inverness
Summary
Results-driven Area Operations Manager experienced in streamlining processes and enhancing operational efficiency. Achieved improved service quality and customer satisfaction through mentoring junior managers and implementing continuous improvement initiatives. Focused on driving compliance and fostering collaboration to reduce costs and enhance organizational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Area Operations Manager
Oasis IAM
Ocoee, FL
01.2024 - 08.2026
- Led cross-functional teams in implementing inventory management systems for better resource allocation.
- Analyzed operational data to identify trends, informing strategic decision-making for resource optimization.
- Streamlined operational processes to enhance efficiency across multiple locations.
- Developed training programs for staff, improving onboarding and performance metrics.
- Mentored junior managers on best practices in operations oversight and team leadership strategies.
- Implemented continuous improvement initiatives that reduced waste and increased service quality across the organization.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
- Enforced compliance with local, state and federal regulations and company standards.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Developed processes to save on costs and prevent losses.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Construction Inspector
Eisman & Russo
Leesburg, FL
07.2024 - 01.2025
- Conducted inspections of construction sites to ensure compliance with safety regulations and building codes.
- Collaborated with contractors to identify and resolve issues impacting project timelines and quality standards.
- Documented inspection findings in detailed reports, facilitating communication among stakeholders and ensuring accountability.
- Evaluated materials and workmanship to verify adherence to project specifications and industry standards.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Collaborated with construction teams to identify and resolve issues promptly, resulting in minimal delays and cost overruns.
- Completed inspections of current construction, refurbishment and repair projects.
- Reduced safety hazards on construction sites by conducting regular safety audits and making recommendations for improvements.
- Made and submitted reports detailing findings and any actions taken.
- Reinspected commercial and residential constructions which previously failed inspections.
- Documented recurrent issues and worked with contractors to prevent reoccurrence.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
Area Operations Manager
Oasis IAM
Gainesville, FL
03.2019 - 07.2024
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced communication channels between departments, resulting in improved collaboration and workflow efficiency.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Coordinated with stakeholders to align operational goals with overall business objectives effectively.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Increased employee retention rates by developing comprehensive onboarding programs for new hires.
- Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led cross-functional teams in implementing inventory management systems for better resource allocation.
- Developed training programs for staff, improving onboarding and performance metrics.
- Mentored junior managers on best practices in operations oversight and team leadership strategies.
- Implemented continuous improvement initiatives that reduced waste and increased service quality across the organization.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Legacy High School
Zellwood, FLSkills
- Operational efficiency
- Interpersonal communication
- Compliance management
- Inventory monitoring
- Effective communication
- Operational planning
- Staff management
- Workforce planning
- Staff supervision
- Maintenance scheduling
- Delivery fleet management
- Safety protocol
- Shrink control
- Report writing
- Logistics coordination
- Risk management
- Cross-functional collaboration
- Loss prevention
- Vendor relations
Accomplishments
- Supervised team of 50 staff members.
- Documented and resolved complaints which led to better amper score.
Certification
- ADVANCED MOT Training - Present to2029
- Stormwater Management and Erosion Control Training - Good for Lifetime FDOT Certification
- Earth Works level I Training - Present to 2028
- Asphalt Paving level I Training - Present to 2028
- Final Estimates level I Training - Present to 2028
Timeline
Construction Inspector
Eisman & Russo
07.2024 - 01.2025
Area Operations Manager
Oasis IAM
01.2024 - 08.2026
Area Operations Manager
Oasis IAM
03.2019 - 07.2024
High School Diploma -
Legacy High School