Keith Connors
Pleasant Grove,UT
Summary
Dynamic sales professional with a proven track record at Crucial Learning, adept in lead qualification and relationship building. Excelled in converting inbound sales calls and fostering client relationships, consistently exceeding quotas. Skilled in coaching teams for peak performance, ensuring swift sales cycles through effective communication and strategic planning.
Overview
21
21
years of professional experience
Work History
Sr. Inbound Sales Specialist
Crucial Learning
09.2018 - Current
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Responded to customers within required turnaround times.
- Supported sales department in handing off pre qualified opportunities for faster sales cycles.
- Helped build and maintain highly efficient and engaged Inbound team.
- Set up appointments with interested customers according to schedule availability.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Worked with multiple means of communication within fast-paced environment.
Business Development Officer
Inside Out Development
10.2016 - 08.2018
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Consistently exceeded quotas through penetration of new accounts.
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Sr. Collections Specialist
Prestige Financial Services
02.2004 - 10.2016
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
No Degree - Sociology
Utah State University
Logan, UTAssociate of Science -
BYU Idaho
Rexburg, ID06-1999
Skills
- Lead qualification
- Relationship building
- Call handling
- Call conversion
- Inbound sales
Timeline
Sr. Inbound Sales Specialist
Crucial Learning
09.2018 - Current
Business Development Officer
Inside Out Development
10.2016 - 08.2018
Sr. Collections Specialist
Prestige Financial Services
02.2004 - 10.2016
No Degree - Sociology
Utah State University
Associate of Science -
BYU Idaho
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